RAPHAEL QUASHIE
Accra
Summary
IT professional prepared to enhance IT operations with practical experience in hardware and software support. Proven capability in maintaining system efficiency and ensuring smooth operation of IT infrastructure. Reliable team player known for adaptability and results-oriented approach, with focus on problem-solving and technical support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Assistant
CFAO Ghana Limited
09.2014 - Current
- Provide helpdesk support for all users on IT related problems
- Installing and configuring computer hardware, operating systems and company applications
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replacing parts as required
- Provide support for Cisco Voice over IP phones
- Supporting the roll-out of new applications
- Setting up new users computer with user account and profiles, e-mail services and dealing with password issues
- Daily monitoring of backup systems and data integrity
- Daily backup and managing INCADEA AUTOMOTIVE software
Network Administrator
Compu-Ghana Limited
02.2014 - 09.2014
- Give support to our clients on:
- Networking
- Server configuration
- Backups
- Repairs
- Advice
IT Administrator
PHC Motors Limited
10.2008 - 12.2013
- To make sure all the servers are up and running.
- Do daily backups.
- Make sure the wide area network is working at our branch offices throughout the country.
- Make sure temporary workers are connected to the server.
- Report on daily activity of the IT Department
- Installation of software’s on the server and workstations.
- Maintenance of workers computers.
- Daily backup and managing of sage ACCPAC software
Network Administrator
Modular Resource & Services Ltd
02.2004 - 09.2008
- Give support to our clients on:
- Networking
- Server configuration
- Backups
- Repairs
- Advice
Education
Diploma - Networking Engineering
NIIT Computer Institute
11.2007
Senior Secondary School Certificate Examinations - undefined
Presbyterian Senior Secondary, La
11.2003
Basic Education Certificate Examinations - undefined
Bishop Mix JSS, Accra High Street
11.2000
Skills
- Local and wide area network installation, configuration, administrating and troubleshooting
- Installing, configuring, administration, troubleshooting, network operating system like (NT,2000 server,2003,2008,2012,2013,2018 server Microsoft Exchange)
- Microsoft SQL 2000 server and data base installation, administration, configuration and troubleshooting
- Print and file server set-up and troubleshooting
- Internet connectivity troubleshooting
- PC and printer troubleshooting and services
- Implementing Networks, Service and Troubleshooting Linux SYSTEM
Certification
- - [Timeframe]
PERSONAL DATA
Languages Spoken: Fanti, Twi, Ga
Timeline
IT Assistant
CFAO Ghana Limited
09.2014 - Current
Network Administrator
Compu-Ghana Limited
02.2014 - 09.2014
IT Administrator
PHC Motors Limited
10.2008 - 12.2013
Network Administrator
Modular Resource & Services Ltd
02.2004 - 09.2008
Senior Secondary School Certificate Examinations - undefined
Presbyterian Senior Secondary, La
Basic Education Certificate Examinations - undefined
Bishop Mix JSS, Accra High Street
Diploma - Networking Engineering
NIIT Computer Institute
References
- Robertson, Odamtey, I.C.T Manager, rodamtey@cfao.com, 0202221420, CFAO Ghana Ltd.
- Hans, Twum, Consultant, twum2h@yahoo.com, 0268361122, Modular Resources & Services Ltd
- Foster, Addo, I.C.T Manager, 0244953279, PHC Motors
SPECIAL PROJECTS
Set up and configure all IT infrastructure for the Lordina Mahama Foundation, Set up and configure SAGE ERP ACCPAC on server and client pcs for Scanstyle Mimm Ltd
EXTRA CURRICULA ACTIVITIES
Playing table tennis and basketball