RAPHAEL NKANSAH APPAU
Summary
- Results-driven professional with extensive experience in network infrastructure design and implementation. Skilled in effective communication and project coordination, ensuring the seamless integration of technology in educational settings to enhance learning experiences.
- Detail-oriented Network and Systems Engineer with proven strengths in network troubleshooting, system configuration, and problem-solving.
- Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
- Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
- Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
NETWORK AND SYSTEMS ENGINEER
GHANA TVET
12.2022 - Current
- Executed design and implementation of network infrastructure for educational programs, enhancing learning experiences.
- Maintained server configurations to guarantee system reliability and peak performance.
- Resolved connectivity issues promptly through diligent monitoring of network performance.
- Trained staff on effective network security protocols to bolster safety measures.
- Collaborated with faculty for seamless integration of technology into educational curricula.
- Performed regular system security audits to detect vulnerabilities in the network.
- Developed comprehensive documentation of configurations for consistent future reference.
- Administered disaster recovery planning and testing to ensure operational resilience.
Field Officer
Lands Commission
Kumasi
09.2018 - 09.2022
- Maintained records of field activities and data collection efforts.
- Analyzed data from surveys and focus groups to identify trends and make recommendations.
- Conducted surveys to gather information and assess community needs.
- Performed quality assurance checks on products or services delivered by contractors.
- Utilized technology and tools for accurate data collection and analysis in the field.
- Ensured ethical standards and confidentiality in handling sensitive information from the field.
- Participated in training sessions related to new technologies or initiatives.
- Implemented best practices for environmental sustainability during field operations.
- Coordinated field operations to ensure smooth workflow and timely project completion.
Network and Systems Engineer
Kumasi Technical University
Kumasi
09.2015 - 02.2017
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Monitored system performance to promote network speed, availability and reliability.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Performed preventive maintenance of networking hardware and related software.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Facilitated clear communication among team members to ensure alignment on project goals and deliverables.
- Managed multiple projects simultaneously while meeting deadlines.
- Collaborated with cross-functional teams to ensure project alignment and successful implementation.
- Configured and maintained network switches, routers, firewalls, and wireless access points.
- Collaborated with IT teams to implement new technologies and upgrades.
- Conducted regular system backups to ensure data integrity and availability.
- Documented system configurations and procedures for future reference.
- Trained junior engineers on best practices in network management and maintenance.
- Installed new workstations, laptops, printers, and other peripherals as needed.
- Deployed software updates to all company systems.
- Diagnosed complex network problems using advanced troubleshooting techniques.
- Performed troubleshooting on hardware and software issues related to networks and systems.
- Planned and implemented upgrades to improve overall reliability of IT infrastructure.
- Maintained accurate inventory records of all IT equipment.
- Tested newly installed hardware components prior to deployment in production environment.
Salesperson
Twumasi Furniture Works
Kumasi
01.2009 - 03.2010
- Engaged customers to identify their needs and provide tailored product recommendations.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Maintained product displays to ensure an organized and appealing shopping environment.
- Educated customers about products and services offered by the company.
Salesperson
Nhyira ne Adom Hardware Company
Kumasi
02.2004 - 02.2006
- Engaged customers to identify their needs and provide tailored product recommendations.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Analyzed customer feedback to suggest improvements in service and product offerings.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
Education
Bachelor of Engineering - Computer Engineering
Accra Institute of Technology
Accra, Ghana04-2016
SSSCE - General Science
Kumasi Anglican Senior High
Kumasi, Ghana08-2003
Skills
- Network troubleshooting
- System configuration
- Data analysis
- Problem solving
- Effective communication
- Performance monitoring
- Project coordination
- Time management
- Technological adaptability
- Team collaboration
- Customer care and service
- Follow-up communication
- Relationship building
- Competitive analysis
- Active listening
- Negotiation skills
- Client education
Languages
English
Proficient (C2)
C2
Affiliations
Surfing the Net
Certification
SYSTEM ADMINISTRATION- UNIVERSITY OF GHANA INFORMATION TECHNOLOGY DIRECTORATE
Timeline
NETWORK AND SYSTEMS ENGINEER
GHANA TVET
12.2022 - Current
Field Officer
Lands Commission
09.2018 - 09.2022
Network and Systems Engineer
Kumasi Technical University
09.2015 - 02.2017
Salesperson
Twumasi Furniture Works
01.2009 - 03.2010
Salesperson
Nhyira ne Adom Hardware Company
02.2004 - 02.2006
Bachelor of Engineering - Computer Engineering
Accra Institute of Technology
SSSCE - General Science
Kumasi Anglican Senior High
References
Stella Asare,PhD
Acting Deputy Director
Edutech, Ghana TVET Service
Accrra-Ghana
Cell +233 24 454 7981
Mr. Enoch Anderson,Phd
Former Head Infrastructure & System Administration
Kumasi Technical University
Cell + 233 242272255
Mr. Michael Nsiah
Network And Systems Engineer
AirtelTigo-Ghana
Accra
Cell +233 272420776