RAPHAEL ATANGONGO
BOLGATANGA,TINDONSOBLIGO
Summary
Skilled person with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Assistant
SICLIFE
ACCRA, BOLGATANGA
2022.11 - Current
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Answered customer telephone calls promptly and improved on-hold wait times.
TEACHER
MOUNT SINAI EDUCATIONAL CENTRE
BOLGATANGA, TINDONSOLIGO
2017.10 - 2018.08
- Administered assessments to determine each student's specific educational and social needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Met regularly with parents and guardians to discuss children's progress.
- Planned and organised classrooms that consistently facilitated a positive learning experience.
Education
Bachelor of Science - ACTUARIAL SCIENCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA 2018.08 - 2022.11
WASSCE - GENERAL SCIENCE
NOTRE DAME SEMINARY SENIOR HIGH SCHOOL
NAVRONGO-UPPER EAST REGION 2014.10 - 2017.04
Skills
- High-value project management
- Report generation
- Quality Control
- POS systems
Languages
English
Fluent
Timeline
Customer Service Assistant
SICLIFE
2022.11 - Current
Bachelor of Science - ACTUARIAL SCIENCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
2018.08 - 2022.11
TEACHER
MOUNT SINAI EDUCATIONAL CENTRE
2017.10 - 2018.08
WASSCE - GENERAL SCIENCE
NOTRE DAME SEMINARY SENIOR HIGH SCHOOL
2014.10 - 2017.04