Ransford Twumasi Damoah
Accra
Summary
Dedicated customer service representative with expertise in resolving inquiries and complaints. Proven ability to generate sales leads and analyze customer feedback to drive improvements.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Sales Manager
Global Excellence Distribution Services
Dormaa Ahenkro
06.2019 - Current
- Facilitated outstanding customer service by addressing inquiries, resolving complaints, and providing expert advice on financial offerings.
- Generated sales leads and closed deals with potential customers by promoting GEDS’s products and services, such as loans, insurance, and wholesale goods.
- Collected, processed, and analyzed data on customer feedback, sales performance, and market trends, and delivered monthly reports and presentations to management.
- Trained new hires on customer service and sales skills.
Organizing Secretary
Gospel Light International Church
University of Ghana
01.2022 - 11.2024
- Coordinated events and activities for the campus ministry, including weekly services, outreach programs, and special events.
- Managed communication and logistics, ensuring smooth execution of all ministry activities.
- Worked closely with ministry leaders to plan and implement initiatives that promoted spiritual growth and community involvement among members.
- Developed and maintained schedules, organized resources, and coordinated volunteers for various ministry functions.
Education
Bachelor of Arts - Statistics And Economics
University of Ghana
Legon08-2024
High School Diploma -
Presbyterian Senior High School
Berekum, Ghana06-2019
BECE Certificate -
Confidence Preparatory And Junior High School
Dormaa Ahenkro07-2016
Skills
- Customer service
- Sales management
- Data analysis
- Product promotion
- Training and development
- Customer relationship management
Languages
Twi
First Language
English
Proficient (C2)
C2
Hobbies
- Reading
- Sport
- Music
Timeline
Organizing Secretary
Gospel Light International Church
01.2022 - 11.2024
Customer Service Representative/Sales Manager
Global Excellence Distribution Services
06.2019 - Current
Bachelor of Arts - Statistics And Economics
University of Ghana
High School Diploma -
Presbyterian Senior High School
BECE Certificate -
Confidence Preparatory And Junior High School
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