Ransford Yaw Opoku
Accra
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
My personal career objective is to enhance the service delivery in a business institution that offers a professional working environment and to develop my career while rendering my service to meet current trends and organizational objectives.
Overview
10
10
years of professional experience
Work History
Team Lead, Sales Executive
FBN Bank Ghana
Kumasi - Adum
04.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assist Training new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- To ensure customers prospecting and achieve weekly business accounts opening target as well as individual account opening target
- Deposit mobilization for the Retail banking
- Assisting my senior supervisor in other duties and task given by Branch Manager
- Personal and Controller Scheme Loans prospecting, referrals, onboarding and loans disbursement
- To ensure customer satisfaction as my top most priority as well as protecting the bank’s interests
- Reporting weekly performance on behalf of my team, Northern Ghana
- Maintaining strong relationship management with new and prospective clients.
- To improve customer retention and cross selling of other products and services such as e-Banking products, T bills, Investments etc.
- Achieved Business Account Opening target for FY 2021 and 2022 FY as well as 87% target achieved for CASA
- Overall best performer in Agent banking account opening and customer’s engagement
- Promoted as Team Lead due to best performance with excellent service quality
- Added deposit mobilization of 14 million on averages for 2021 and 2022 FY
- Added 3.5 million loans disbursement on averages for 2021 and 2022 FY
- Assisted 7 million commercial loans disbursement on averages for 2021 and 2022 FY
- Identified opportunities for process improvements, implementing changes when required.
Customer Service Personnel (NSP)
ADB Ghana
Kumasi- Adum
09.2019 - 10.2020
- Assisted team members with difficult calls or queries when required.
- Maintained a professional attitude while providing excellent customer service.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Maintained current knowledge of company products, services, and processes.
- To ensure customer satisfaction as my top most priority aswell as protecting the bank’s interests
- Perform all assigned duties under supervision
- Endeavour to promote the bank’s products and services
- To ensure that KYC of all customers are accurate and perfect.
- Report all complaints beyond my control to
- immediate supervisor and channel challenges to right position/department for better and immediate resolution.
- Filing documents and assisting customer service officer duties as well as other departments where my service is needed.
- To operate the system software in relation to customer service delivery.
- To improve customer retention and cross selling of other products and services such as investments, e- Banking products, etc.
- Assisted customers in resolving issues with their accounts or orders.
- Initiated contact with customers via telephone or email when necessary.
- Suggested improvements to existing procedures based on customer feedback.
- Improved customer service experienced with speed and accuracy of customer turnaround time
- Assisted clearing backlogs at customer service desk to zero
- Enhanced banking working experience with compliance policy
- Best in cross selling of e-products and on time onboarding of customers
- Advancement of Banking working experience
Fuel Station Manager
Makenzy Oil Company Ltd
Kumasi- Obuasi
01.2018 - 05.2019
- Managed scheduling, training and inventory control.
- Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
- Adhered to budgetary limits, reviewed expenditures and prepared financial reports.
- Created weekly reports detailing employee performance, customer feedback, and financial information.
- Ensured that all equipment was in proper working order and reported any issues to maintenance personnel.
- Monitored stock levels of fuel products ensuring adequate supply was available at all times.
- Daily Cash deposit into company’s bank account and report daily sales transactions
- Supervised employees to ensure compliance with safety regulations and company policies.
- Implemented cost-saving measures such as energy conservation initiatives
Financial Service Officer
CBG Ghana Ltd Erstwhile The Beige Bank
Kumasi- Suame
09.2016 - 08.2018
- Maintained customer relationships by providing timely follow-up communications regarding inquiries or complaints
- To ensure customers prospecting and achieve daily account open target with FSO Mobile App
- To make sure each accounts opened are funded and daily reconciliation of all deposits into customers’ accounts.
- To ensure that KYC of all customers are accurate and perfect.
- To improve customer retention and cross sell of other products and services such as Investment, Pensions etc.
- Report all field complaints to my supervisor for immediate resolutions
- Assisting supervisor and Customer Service Officer in their duties as well as performing other assigns duties of the bank.
- Achieved 75% average of Account Opening target for each month
- Among top performers in account opening at yearly performance review
- Promoted as Assistant Financial Service Officer
- Added deposit mobilization of 408,000 on averages for the year review
- Advancement of Banking working experience
Sales Accountant
Moonlight Poultry Drugs and Feed Co. Ltd
Kumasi- Maakro
01.2014 - 10.2015
- Managed customer relationships by responding promptly to inquiries and resolving issues
- Identified areas where improvements can be made within the Sales department processes
- To prepare weekly and monthly Sales transactions to Manager
- To account for stocks and record all company financial assets.
- Supervise and Monitor Sales Attendants
- Changed manual data recording system into electronic system with excel and QuickBooks
- Improved accountability of stocks and company’s financial assets with speed and accuracy at the end of the Financial Year
- Improved in leadership skills with proper supervision and monitoring Sales Attendants as well better implementation of control system to prevent company’s loss
- Expansion of branch networks with strong management support
- Improvement of company profitability under the year review
- Analyzed and reported on sales performance metrics to identify trends, opportunities, and risks.
- Maintained an up-to-date database of customer information including contact details and purchase history.
- Developed new methods for tracking customer orders from initial contact through delivery.
- Researched competitive pricing strategies used by other companies in order to remain competitive in the marketplace.
- Prepared financial documents such as invoices, accounts receivable statements, and account reconciliations.
Education
MBA - International Business
Kwame Nkrumah University of Science And Technology
Ghana-Ashanti Region 09-2025
Bachelor of Science - Marketing
University of Cape Coast
Ghana - Central Region 09-2019
Higher National Diploma (HND) - Marketing
Sunyani Technical University
Ghana- Brong Ahafo Region 05-2014
WASSCE - Business
Simms Senior High School
Ghana - Ashanti Region 04-2011
Skills
- Performance Monitoring
- Trend Tracking
- Schedule Management
- Good Verbal and Written Communication
- Critical Thinking
- Good Human Relation
- Information and Decision Analyst
- Research and Investigation
- Teamwork and Adaptive
- Marketing Knowledge
- Talent Acquisition
- Coaching and Mentoring
Languages
English
First Language
Asante Twi
Proficient
C2
Timeline
Team Lead, Sales Executive
FBN Bank Ghana
04.2021 - Current
Customer Service Personnel (NSP)
ADB Ghana
09.2019 - 10.2020
Fuel Station Manager
Makenzy Oil Company Ltd
01.2018 - 05.2019
Financial Service Officer
CBG Ghana Ltd Erstwhile The Beige Bank
09.2016 - 08.2018
Sales Accountant
Moonlight Poultry Drugs and Feed Co. Ltd
01.2014 - 10.2015
MBA - International Business
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Marketing
University of Cape Coast
Higher National Diploma (HND) - Marketing
Sunyani Technical University
WASSCE - Business
Simms Senior High School
Similar Profiles
SEREIGN FALLOU JOOFSEREIGN FALLOU JOOF
Executive Assistant at FBN BANK GAMBIAExecutive Assistant at FBN BANK GAMBIA
Keshia HillKeshia Hill
General Manager Fulfillment Operations/Manufacturer at FBNGeneral Manager Fulfillment Operations/Manufacturer at FBN
Olatunde Felicia OlaideOlatunde Felicia Olaide
Customer Service Representative. at Vic Lawrence Associates (FBN LTD- Branch Level)Customer Service Representative. at Vic Lawrence Associates (FBN LTD- Branch Level)
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Emmanuel Junior WanabaEmmanuel Junior Wanaba
Sales Manager – Africa & Middle East at Chrysos CorporationSales Manager – Africa & Middle East at Chrysos Corporation