RANSFORD DONKOR
Experiences health administrator & customer service advisor
Summary
Results-driven professional with experience in healthcare, multimedia production, NGO management, and forestry. Expertise in delivering quality patient care, producing engaging multimedia content, leading nonprofit projects, and driving sustainable forestry initiatives. A diverse skill set supports innovative problem-solving and commitment to positive impact across sectors.
Overview
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Advisor
Concentrix ( adidas EMEA )
Accra
2026.02 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided detailed product information to enhance customer experience and satisfaction.
- Assisted customers with product inquiries and order placements.
- Handled returns and exchanges according to company policies and procedures.
- Collaborated with team members to improve service delivery and operational efficiency.
Health Information Analyst
Korle klottey health directorate
Accra
2025.08 - 2026.02
- Analyzed health data to identify trends in patient care and outcomes.
- Collaborated with healthcare teams to improve data accuracy and reporting processes.
- Conducted audits of health information for compliance with regulations and standards.
- Developed training materials for staff on health information management systems.
ADMINISTRATIVE INTERN
KORLE KLOTTEY HEALTH DIRECTORATE
2025.07 - 2025.08
- In my role, I worked alongside a team of three administrative staff and the Municipal Director to supervise a network of 18 private and 8 public health facilities. Prepared and managed official memorandums, handled correspondence, organized staff folders, and managed leave requests to maintain compliance with policies. Assisted in drafting official letters related to nurses' attachments, rotations, and national service, facilitating smooth operations within health facilities.
- Assisted healthcare professionals with patient scheduling and appointment management.
- Supported administrative tasks by organizing patient records and files efficiently.
- Facilitated communication between departments to enhance collaboration. between departments to ensure smooth operations.
HOUSEMANSHIP INTERN/ NATIONAL SERVICE
Korle bu teaching hospital
2024.10 - 2025.06
- Rotated through 16 departments during internship, gaining extensive experience in hospital administration. Managed patient records for accuracy and compliance with confidentiality regulations, supervising staff adherence to these standards. Participated in administrative meetings, providing insights and collaborating with personnel to enhance operational efficiencies.
- Facilitated patient intake by collecting necessary information and ensuring accurate documentation, improving clinical workflow.
- Sorted and categorized medical supplies for efficient access in clinical areas. and ensured proper inventory management in clinical areas.
QUALITY ASSURANCE TEAM MEMBER
KORLE BU TEACHING HOSPITAL
2023.12 - 2023.12
- Collected and analyzed client feedback from patients, relatives, and staff regarding received services, and reviewed data to implement necessary improvements.
- Performed quality checks on medical equipment and supplies to ensure functionality and safety standards.
- Collected client experience data from patients, relatives, and staff regarding received services.
TEAM MEMBER
DEX-ELO MULTIMEDIA
2019.01 - 2023.01
- Contributed as field member and office team member, supporting diverse project needs. Performed graphic design and video editing tasks to enhance visual content. Acted as a backup photographer and accompanied the team to various regions for contract fulfillment.
- Supported multimedia production processes by managing workflow tasks effectively.
- Supported multimedia production workflows by collaborating with team members. and maintained equipment functionality.
- Operated audio and video editing software to enhance multimedia projects.
FIELD ASSISTANT
GHANA FORESTRY COMMISSION
2018.05 - 2019.01
- Collaborated with team to complete daily tasks efficiently. Arrived early to prepare for the day's activities and ensure a smooth workflow. Completed attendance paperwork daily to ensure accurate record-keeping.. Contributed to the promotion of afforestation in Ghana's forest reserves and along riverbanks.
- Conducted field surveys to collect data on tree species and habitats.
- Collaborated with team members to implement sustainable forestry practices.
- Collaborated with team to complete daily tasks efficiently. Reported early to promptly complete attendance paperwork and maintain accurate records. Signed attendance papers each morning to confirm employee presence.. Contributed to the promotion of afforestation in Ghana's forest reserves and along riverbanks.
TEAM MEMBER
ACTWAR
Accra
2017.01 - 2018.04
- Oversaw clerical operations at Accra branch, ensuring smooth daily functions.
- Worked closely with team members on projects to improve communication and workflow. Worked closely Worked closely with non-governmental organizations to support community initiatives.
- Supported team in executing multimedia projects, contributing to timely completion.
- Coordinated with colleagues to maintain organized workspace, enhancing team efficiency.
- Executed clerical tasks efficiently at Accra branch. at the Accra branch.
Education
Bachelor of Science - health service management
UNIVERSITY OF GHANA - ACCRA, LEGON
Madina, okponglo -Accra 2020.12 - 2024.09
Skills
- Customer relationship management
- Effective communication
- Communicative skills
- Conflict resolution
- Problem Solving
- Attention to detail
- Organizational skills
- Critical Thinking
- Team collaboration
- Regulatory compliance
Certification
- INTRODUCTION TO THE BIOLOGY OF CANCER, JOHNS HOPKINS UNIVERSITY, 01/01/23
- PATIENT SAFETY AND QUALITY IMPROVEMENT: DEVELOPING A SYSTEM VIEW, JOHNS HOPKINS UNIVERSITY, 01/01/23
- IDENTIFYING, ATTRACTING, AND GROWING YOUR DIGITAL AUDIENCE, UNIVERSITY OF CALIFORNIA, IRVINE, 01/01/23
- LOCAL ECONOMIC DEVELOPMENT, ERASMUS UNIVERSITY ROTTERDAM, 01/01/23
- FINDING PURPOSE AND MEANING IN LIFE: LIVING FOR WHAT MATTERS MOST, UNIVERSITY OF MICHIGAN, 01/01/23
- THE SCIENCE OF WELL-BEING FOR TEENS, YALE UNIVERSITY, 01/01/23
- INTRODUCTION TO DATA ANALYTICS, IBM, 01/01/24
- ESSENTIAL SKILLS FOR YOUR CAREER DEVELOPMENT, UNIVERSITY OF LEEDS, 01/01/24
Timeline
Customer Service Advisor
Concentrix ( adidas EMEA )
2026.02 - Current
Health Information Analyst
Korle klottey health directorate
2025.08 - 2026.02
ADMINISTRATIVE INTERN
KORLE KLOTTEY HEALTH DIRECTORATE
2025.07 - 2025.08
HOUSEMANSHIP INTERN/ NATIONAL SERVICE
Korle bu teaching hospital
2024.10 - 2025.06
QUALITY ASSURANCE TEAM MEMBER
KORLE BU TEACHING HOSPITAL
2023.12 - 2023.12
Bachelor of Science - health service management
UNIVERSITY OF GHANA - ACCRA, LEGON
2020.12 - 2024.09
TEAM MEMBER
DEX-ELO MULTIMEDIA
2019.01 - 2023.01
FIELD ASSISTANT
GHANA FORESTRY COMMISSION
2018.05 - 2019.01
TEAM MEMBER
ACTWAR
2017.01 - 2018.04