Ranine Domloge
Accra,Greater Accra Region
Summary
Dynamic professional with expertise in operations management and business development, proficient in light speed, DOLPHIN. Demonstrates strong capabilities in sales strategy development and budget control, enhancing customer service and relationship management systems. Adept at account review and sales development, aiming to drive organizational growth through innovative solutions.
Overview
8
8
years of professional experience
21
21
years of post-secondary education
Work history
Branch manager
COMPU GHANA
2022.05 - 2025.09
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on monthly basis.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Coordinated preparations of external audit materials and external financial reporting.
General Manager of food & beverage
Pomona
2020.02 - 2022.04
- Created operational policies and procedures to ensure efficient operations, quality control and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Analyze sales data to identify opportunity for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Performed administrative tasks including payroll processing and budgeting activities.
Operations Manager
BEST SELLER
2017.05 - 2019.11
- Monitored and improved efficiency of processes, team performance and customer service.
- Directed operations staff by providing guidance, training and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual department within operations.
- Supervised day to day work flow of employees in order to maximize productivity and maintain quality standards.
Education
INTERNATIONAL SCHOOL AL KOURA
1999.01 - 2014.01
BACHELOR OF ARTS - Business and Economics
NOTRE DAME UNIVERSITY AL LOUAIZE
2014.01 - 2019.01
Certificate of Accounting and taxation - faculty of business and management
university of Balamand
Beirut 2024.09 - 2025.08
Skills
- Proficient in light speed, DOLPHIN
- Account review
- Sales development
- Customer service
- Operations management
- Customer relationship management systems
- Business development
- Sales strategy development
- Budget control
LANGUAGES
English: proficient
French: upper intermediate
Arabic: proficient
Accomplishments
Won the Gold Award for 2022 Best Customer service, and sales achievement for the year 2024
Timeline
Certificate of Accounting and taxation - faculty of business and management
university of Balamand
2024.09 - 2025.08
Branch manager
COMPU GHANA
2022.05 - 2025.09
General Manager of food & beverage
Pomona
2020.02 - 2022.04
Operations Manager
BEST SELLER
2017.05 - 2019.11
BACHELOR OF ARTS - Business and Economics
NOTRE DAME UNIVERSITY AL LOUAIZE
2014.01 - 2019.01
INTERNATIONAL SCHOOL AL KOURA
1999.01 - 2014.01