Randolph Quaye
Accra
Overview
5
5
years of professional experience
Work History
Lotto Agent
Kobo
10.2019 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
Education
SHS Certificate - Woodwork
Kaneshie Senior High/Tech School
Accra10.2022
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Timeline
Lotto Agent
Kobo
10.2019 - Current
SHS Certificate - Woodwork
Kaneshie Senior High/Tech School
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