Rakiya Jamel Sanni
Summary
Dedicated hospitality professional with experience in food service and customer care. Excels in fast-paced environments while delivering exceptional service and fostering positive customer interactions. Strong collaborator with effective communication skills, eager to contribute to the cruise ship industry.
Overview
5
5
years of professional experience
Work History
Waitress
Swaggart Signature Hotel
Kumasi
11.2025 - 06.2026
- Provided exceptional customer service in high-demand dining environment.
- Managed multiple tables while maintaining attention to guest needs.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer concerns promptly and escalated issues to management for resolution.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
Waitress
KFC
Kumasi
11.2021 - 04.2024
- Provided excellent customer service in a high-end dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted guests with menu selections and special requests efficiently.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Yaa Asantewaa Girls
Kumasi Skills
- Point-of-sale operation
- Menu knowledge
- Food safety standards
- Table service techniques
- Order processing accuracy
- Customer management
- Food station setup
- Attention to detail
- Team collaboration
- Problem solving
- Conflict resolution
- Positive attitude
Languages
English
First Language
Hausa
Proficient (C2)
C2
Timeline
Waitress
Swaggart Signature Hotel
11.2025 - 06.2026
Waitress
KFC
11.2021 - 04.2024
Yaa Asantewaa Girls