Raffiq Sungbawiera Dapilaah
Accra
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive experiences for clients.
Overview
1
1
year of professional experience
Work History
Human Resources Intern
Edem Dotse
Accra
08.2016 - 08.2017
- Developed functional solutions that resulted in significant cost savings.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Assisted clients with inquiries, enhancing overall satisfaction levels.
- Supported recruitment efforts by screening resumes and coordinating interviews with candidates.
Education
High School Diploma -
Ningo Senior High School
Accra05-2013
Bachelor of Arts - Human Resources Management
KnutsFord University College
Accra11-2024
Diploma in Information Technology - Information Technology
Ghana Telecom University
Accra07-2016
Skills
- Communication skills – clear and effective communication is crucial for handling employee concerns, conducting interviews, and delivering company policies Interpersonal skills – HR managers interact with employees at all levels, so the ability to build strong relationships and foster a positive work environment is key; organizational skills – managing records, recruitment processes, and HR policies requires excellent organizational skills to keep everything running smoothly; conflict resolution – employees sometimes face disputes, and an HR manager should be skilled in mediating conflicts and finding fair resolutions
Problem-solving – HR managers deal with unexpected challenges, from staffing shortages to workplace issues, and must be able to find effective solutions, decision-making – Whether hiring new talent or implementing policies, HR professionals must make informed decisions that benefit both employees and the company, leadership skills – HR managers guide teams, influence company culture, and ensure employees feel supported, adaptability – The workplace is constantly evolving, so being able to adjust to new trends, technologies, and challenges is vital
Confidentiality and ethics – HR managers handle sensitive employee information and must maintain trust and professionalism in all dealings Strategic thinking – Beyond day-to-day operations, HR leaders need to align workforce planning with the company’s long-term goals
Languages
English,Twi,Waali,Dagaari
First Language
References
References available upon request.
Timeline
Human Resources Intern
Edem Dotse
08.2016 - 08.2017
High School Diploma -
Ningo Senior High School
Bachelor of Arts - Human Resources Management
KnutsFord University College
Diploma in Information Technology - Information Technology
Ghana Telecom University
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