RACHEL DEDE NARTEY
Accra
Summary
Results-driven professional with 6+ years across marketing, operations, and customer service. Adept at strengthening client relationships, coordinating field operations, and executing data-informed campaigns that improve service quality and retention. Comfortable working in fast-moving environments, collaborating with cross-functional teams, and translating insights into action. Currently pursuing an MSc in Logistics & Supply Chain Management to deepen end-to-end operations capability and leadership impact.
Overview
9
9
years of professional experience
Work History
Operations Manager
EDERN SECURITY SERVICES LIMITED
Accra
04.2024 - 01.2025
- Directed branch operations to meet SLAs and improve service quality across assigned zones.
- Built strong client relationships through proactive issue resolution and periodic performance reviews.
- Coordinated deployment, supervision, and welfare tracking for field personnel; streamlined reporting cadence.
Marketing Executive
EDERN SECURITY SERVICES LIMITED
Accra
03.2020 - 04.2024
- Planned and executed multi-channel campaigns (email, social, field activations) aligned with growth targets.
- Conducted market research to identify priority segments; informed quarterly forecasts and budgeting.
- Monitored KPIs (reach, engagement, cost per lead) and optimized spend for ROI; mentored junior staff.
Marketing Executive & Client Service
TRANSLIGHT SOLAR LIMITED
Accra
07.2019 - 01.2020
- Drove targeted outreach to expand pipeline; prepared proposals and basic ROI justifications for prospects.
- Maintained customer success touchpoints post-sale; coordinated with technical team for timely installs.
- Produced weekly sales/activity dashboards to guide prioritization and follow-ups.
Telesales Agent
TONATON GHANA
Accra
04.2017 - 03.2019
- Exceeded weekly/monthly conversion targets via consultative selling and effective objection handling.
- Improved customer satisfaction through prompt, clear guidance on listings, payments, and account issues.
- Supported promotional pushes that lifted campaign performance.
Bank Teller
BEIGE CAPITAL
Accra
09.2016 - 04.2017
- Processed transactions with high accuracy; balanced tills and upheld KYC/compliance requirements.
- Educated customers on product options and digital channels to boost adoption.
Customer Service Officer
GHANA REVENUE AUTHORITY
Accra
09.2015 - 07.2016
- Assisted taxpayers with filing, records, and penalty calculations; improved frontline service turnaround.
- Organized documentation for cleaner audit trails and faster counter service.
Education
MSc - Logistics & Supply Chain Management
KNUST
Kumasi12.2025
Certificate in Communication -
Ghana Broadcasting Corporation
Accra01.2015
BSc - Business Administration (Marketing)
Central University College
Accra01.2013
Skills
- Operational Coordination
- Reporting
- Customer Success
- Basic WMS/Inventory Exposure
- Marketing Ops
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Workspace
- HubSpot
- Freshdesk
- Zendesk
- Meta Ads Manager
- Mailchimp
- Canva
- Google Analytics
- SharePoint
- Teams
- WhatsApp Business
- Communication
- Planning & Organizing
- Achieving Results
- Team Collaboration
- Problem Solving
- Client Focus
- Initiative & Ownership
- Attention to Detail
- Adaptability
- Integrity & Professionalism
Personal Competencies
- Client Focus
- Initiative & Ownership
- Attention to Detail
- Adaptability
- Integrity & Professionalism
Accomplishments
- Improved client satisfaction metrics by ~25% within six months through proactive reviews and faster escalations.
- Reduced rework/complaints across assigned accounts by standardizing visit reports and follow-up checklists.
- Supported training and successful deployment of 100+ security personnel to client sites within a year.
Proven Capabilities
- Communication – Clear written and verbal updates; converts client feedback into actionable tasks.
- Planning & Organizing – Builds realistic workbacks; prioritizes tasks and resources to hit deadlines.
- Achieving Results – Tracks KPIs, closes feedback loops, and iterates to meet SLA/retention goals.
- Team Collaboration – Coordinates field supervisors/guards, marketing vendors, and client reps smoothly.
- Problem Solving – Anticipates service gaps; escalates early with practical mitigation steps.
Personal Information
Profile: Results-driven professional with 6+ years across marketing, operations, and customer service. Adept at strengthening client relationships, coordinating field operations, and executing data-informed campaigns that improve service quality and retention. Comfortable working in fast-moving environments, collaborating with cross-functional teams, and translating insights into action. Currently pursuing an MSc in Logistics & Supply Chain Management to deepen end-to-end operations capability and leadership impact.
Timeline
Operations Manager
EDERN SECURITY SERVICES LIMITED
04.2024 - 01.2025
Marketing Executive
EDERN SECURITY SERVICES LIMITED
03.2020 - 04.2024
Marketing Executive & Client Service
TRANSLIGHT SOLAR LIMITED
07.2019 - 01.2020
Telesales Agent
TONATON GHANA
04.2017 - 03.2019
Bank Teller
BEIGE CAPITAL
09.2016 - 04.2017
Customer Service Officer
GHANA REVENUE AUTHORITY
09.2015 - 07.2016
MSc - Logistics & Supply Chain Management
KNUST
Certificate in Communication -
Ghana Broadcasting Corporation
BSc - Business Administration (Marketing)
Central University College