RACHEAL NAA ADOLEY ANKRAH
ACCRA
Summary
Dynamic professional with a proven track record at INLAKS as a Temenos T24 Functional Consultant, enhancing operational efficiency and client satisfaction. Skilled in data analysis and project management, with a knack for content creation and meticulous attention to detail. Excelled in roles requiring robust client interaction and technical support, driving significant process improvements.
Overview
6
6
years of professional experience
Work History
ASSISTANT SOFTWARE PROFESSIONAL
INLAKS
Accra
06.2022 - Current
- Temenos T24 Functional Consultant
- Arrangement Architecture | Loans | Deposit | Account
- Limit & Collateral
SOCIAL MEDIA MANAGER
CRESCENDO FOODS
Accra
02.2022 - 03.2024
- Used editing and graphic design tools to create content and visuals for social channels.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Collaborated with public figures, companies and press to boost and enhance brand on social media.
- Utilized Twitter and Facebook to promote products, services and content.
- Prepared monthly calendar to manage online content across multiple platforms.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Engaged with and responded to online audience through relevant comments.
ASSISTANT OFFICE MANAGER
GHANA ENTERPRISES AGENCY
Accra
09.2020 - 08.2021
- Processed invoices from vendors in an accurate and timely manner.
- Resolved customer complaints or answered customers' questions.
- · Managing and running data queries on loans for Medium Small and Micro Enterprises through a custom database management software
- Assisted in the preparation of presentations and other documents as needed.
- · Creating and using google forms to collect data for screening of participants under business projects
- Managed, scheduled and coordinated office functions and activities for employees.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
APPLICATION SUPPORT
NPONTU TECHNOLOGIES
Accra
02.2019 - 08.2019
- Provided application support and maintenance for clients, troubleshooting any issues that arose.
- Implemented process improvements to increase efficiency and effectiveness of application support operations.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Provided technical support to end users having difficulty operating the developed applications.
Education
Bachelor of Science - Information Technology
METHODIST UNIVERSITY GHANA
Accra, Ghana06-2021
Skills
- Temenos T24
- Data analysis
- Content creation
- Documentation preparation
- Project Support
- Application support
- Project management
- Computer skills
- Client interaction
- Attention to detail
- Fast learner
- Verbal and written communication
References
References available upon request.
Timeline
ASSISTANT SOFTWARE PROFESSIONAL
INLAKS
06.2022 - Current
SOCIAL MEDIA MANAGER
CRESCENDO FOODS
02.2022 - 03.2024
ASSISTANT OFFICE MANAGER
GHANA ENTERPRISES AGENCY
09.2020 - 08.2021
APPLICATION SUPPORT
NPONTU TECHNOLOGIES
02.2019 - 08.2019
Bachelor of Science - Information Technology
METHODIST UNIVERSITY GHANA
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