Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Racheal Emefa Dzikunu

Accra,Greater Accra

Summary

Proven track record in customer service and multitasking, honed at Waves Lounge, Pub & Grill, and Pinkberry Frozen Yogurt. Excelled in creating welcoming environments and efficiently managing high-volume orders, significantly enhancing guest satisfaction.

Demonstrates exceptional team collaboration and cleanliness, embodying key skills sought by employers. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences.

Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Waitress

Waves Lounge , Pub & Grill
04.2023 - 06.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Crew Member

Pinkberry Frozen Yogurt
11.2019 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

WASSCE - General Arts

Abor Senior High School
Abor, Volta.
06.2018

BECE -

St Micheal Anglican School
Nsawam
06.2014

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Hospitality service expertise
  • Food Running

Languages

English

Timeline

Waitress

Waves Lounge , Pub & Grill
04.2023 - 06.2024

Crew Member

Pinkberry Frozen Yogurt
11.2019 - 08.2022

WASSCE - General Arts

Abor Senior High School

BECE -

St Micheal Anglican School
Racheal Emefa Dzikunu