Racheal Aryeetey
Accra Lapaz
Summary
Calm and hardworking
Overview
1
1
year of professional experience
Work History
Customer Service Representative Agent
Fx Cartel
Darkumam
01.2023 - 11.2023
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Gomoa Senior High
Central Region 06.2022
Skills
- Document Uploading
- Checking in Passengers
- Customer Service and Assistance
- Creating Accounts
- Comparing Products
- Online Chat
- Explaining Policies
- Customer Implementation Support
- Stress Management
- Best Practices Management
- Team Goals
- Client Rapport-Building
- Special Requests
- Portfolio Review
- Call Control
- Documenting Problems
- Program Promotion
- Collaborative Environments
- Consultations and Recommendations
- Corrective Action Plans
- Navigational Skills
- Patient Callbacks
- Strong Telephone Etiquette
- Product Launching
- Loyalty Programs
- Information Updates
- Client Relationships
- Financial Transactions
- Online Systems
- Pricing Research
- Calm and Professional Under Pressure
- Sales Report Generation
- Understanding Customer Needs
Timeline
Customer Service Representative Agent
Fx Cartel
01.2023 - 11.2023
Gomoa Senior High