Summary
Overview
Work History
Education
Skills
Timeline
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Racheal Aryeetey

Racheal Aryeetey

Accra Lapaz

Summary

Calm and hardworking

Overview

1
1
year of professional experience

Work History

Customer Service Representative Agent

Fx Cartel
01.2023 - 11.2023
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Gomoa Senior High
Central Region
06.2022

Skills

  • Document Uploading
  • Checking in Passengers
  • Customer Service and Assistance
  • Creating Accounts
  • Comparing Products
  • Online Chat
  • Explaining Policies
  • Customer Implementation Support
  • Stress Management
  • Best Practices Management
  • Team Goals
  • Client Rapport-Building
  • Special Requests
  • Portfolio Review
  • Call Control
  • Documenting Problems
  • Program Promotion
  • Collaborative Environments
  • Consultations and Recommendations
  • Corrective Action Plans
  • Navigational Skills
  • Patient Callbacks
  • Strong Telephone Etiquette
  • Product Launching
  • Loyalty Programs
  • Information Updates
  • Client Relationships
  • Financial Transactions
  • Online Systems
  • Pricing Research
  • Calm and Professional Under Pressure
  • Sales Report Generation
  • Understanding Customer Needs

Timeline

Customer Service Representative Agent

Fx Cartel
01.2023 - 11.2023

Gomoa Senior High

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Racheal Aryeetey