Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Open To Work

RACHEAL AKUAMOAH BOATENG

Accra

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Representative SupervisorSoftware ConsultantAccount OfficerAssistance Account OfficerAdministrative Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Accra, GhanaALL COUNTRIES
Open to relocation: Yes

Summary

Dynamic and results-oriented professional with a strong background in accounts payable customer service , software consulting, and sales and marketing. Experienced in building lasting client relationships, identifying business opportunities, driving revenue growth, and delivering exceptional customer experiences. Skilled in communication, negotiation, problem-solving, and market development, with the ability to work effectively in fast-paced environments and consistently achieve business goals.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Customer Service Representative Supervisor

Homeworld Building Supplies
Accra
09.2023 - 04.2026
  • Supervised customer service team, driving quality support and customer satisfaction.
  • Resolved escalated customer complaints with effective problem-solving techniques.
  • Trained new staff on company policies and customer service protocols.
  • Implemented training programs to enhance product knowledge and service skills.
  • Monitored team performance and provided feedback for continuous improvement.
  • Developed schedules to optimize team efficiency during peak hours.
  • Collaborated with management to refine operational processes and policies.
  • Facilitated interdepartmental communication, improving overall customer experience.

Scanning Clerk

Ghana Gas Company
08.2022 - 12.2022
  • Scanned and uploaded documents into the electronic filing system efficiently.
  • Verified accuracy of scanned data against original documents regularly.
  • Maintained scanning equipment and promptly reported technical issues to minimize downtime.
  • Collaborated with staff to streamline document storage processes, improving overall efficiency.
  • Ensured compliance with company policies regarding data handling and privacy standards.
  • Organized physical files to enhance access and retrieval speed for team members.
  • Performed data entry tasks to update electronic databases with relevant information from scanned documents.

Software Consultant

Persol System Limited
09.2021 - 04.2022
  • Designed software solutions based on client needs and industry best practices.
  • Collaborated with clients to define software requirements, ensuring alignment with project goals.
  • Coordinated with development teams to ensure timely project delivery and quality standards.
  • Worked closely with business teams to understand their needs and develop appropriate solutions.
  • Analyzed system performance and recommended improvements for optimal operations.
  • Delivered ongoing technical support to clients, facilitating timely troubleshooting and issue resolution.
  • Conducted training sessions for end-users, enhancing their proficiency with new software applications.

Account Officer

Best Western Plus Atlantic Hotel
09.2021 - 04.2022
  • Processed invoices and payments to suppliers promptly and accurately.
  • Managed accounts payable and receivable processes for hotel operations.
  • Ensured accurate financial reporting and compliance with industry standards.
  • Reconciled monthly bank statements and maintained financial records.
  • Performed bank reconciliations on a regular basis.
  • Addressed payment discrepancies with vendors and suppliers to ensure timely resolution.
  • Supported audits by providing necessary documentation and explanations.
  • Trained new staff on accounting procedures and hotel financial systems.
  • Developed a structured filing system for account documents to enhance accessibility. for account documents such as invoices, receipts.
  • Reviewed and reconciled accounts payable records.

Assistance Account Officer

National Service
Takoradi
09.2018 - 08.2019
  • Managed daily financial transactions, ensuring accuracy and compliance for national service operations.
  • Processed invoices, facilitating timely payments to vendors and service providers, enhancing operational relationships.
  • Maintained accurate financial records and updated accounting software regularly.
  • Assisted in audit preparations by organizing documents and providing necessary information.
  • Reviewed and reconciled accounts payable and receivable records, maintaining financial integrity and accuracy.
  • Processed invoices and payments to suppliers promptly and accurately.

Education

HIGH NATIONAL DIPLOMA(HND) - ACCOUNTING

Sunyani Technical University
Sunyani
07-2018

Skills

  • Account Management
  • Client assistance
  • User training
  • Quality Assurance
  • Data Management
  • Computer Skills
  • Team Leadership
  • Problem-Solving
  • Excellent Communication

Certification

Tally And Sage Training, 06/17

Hobbies and Interests

Singing

Timeline

Customer Service Representative Supervisor

Homeworld Building Supplies
09.2023 - 04.2026

Scanning Clerk

Ghana Gas Company
08.2022 - 12.2022

Software Consultant

Persol System Limited
09.2021 - 04.2022

Account Officer

Best Western Plus Atlantic Hotel
09.2021 - 04.2022

Assistance Account Officer

National Service
09.2018 - 08.2019

HIGH NATIONAL DIPLOMA(HND) - ACCOUNTING

Sunyani Technical University

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