RABIATU MOHAMMED
KUMASI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Teller
Republic Bank Ghana PLC
Goaso
03.2023 - 07.2024
- Delivered exceptional customer service, accurately processing routine transactions.
- Researched and analyzed cash transaction records for accuracy.
- Processed wire transfers for domestic and international customers.
- Responded promptly to customer inquiries.
- Safely followed security procedures for handling money at the teller window.
- Resolved customer complaints promptly and effectively to uphold positive client relationships.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Maintained accurate records of all transactions and customer interactions.
- Cross-sold bank products when appropriate, enhancing customer satisfaction.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers with account opening and paperwork completion.
Exam Proctor
Fairtrade outsourcing company
08.2022 - 02.2023
- Adhered to confidentiality guidelines for exams and student identities.
- Collaborated with instructors to address and resolve irregularities or discrepancies found while proctoring.
- Provided support services including restroom breaks, water refills, and pencil sharpening as required.
- Maintained accurate records of student test scores and relevant information.
- Administered both standardized tests and special accommodations in compliance with established policies and procedures.
Teller
First Atlantic Bank
02.2021 - 10.2021
Card Verification Officer
National Identification Authority
05.2019 - 01.2021
- Assisted in developing training materials related to customer verification processes.
- Reviewed customer profiles for completeness and accuracy according to company standards.
- Responded promptly to inquiries from external parties regarding verification activities.
Administrative Officer
PBI Group Limited
01.2018 - 02.2019
- Answered phone inquiries, directed calls and took messages.
- Managed and optimized calendars to maximize time efficiency, coordinating appointments as required.
- Entered financial transactions into the company's accounting system as part of data entry tasks.
- Managed invoice and payment processing using QuickBooks and Microsoft Dynamics GP accounting software programs.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Consistently monitored email accounts and provided timely responses within designated timeframes.
- Assisted in compiling monthly expense reports.
- Provided assistance on assigned special projects by management team members.
Education
BBA - Finance
Islamic University College
05-2015
High School Diploma -
Shama Senior High School
Takoradi06-2009
Skills
- Excellent communication skills
- Strong sense of banking ethics
- Customer Relationship Building
- Drawer balancing
- Excellent time management skills
- MS Office proficient
- Approachable
- Account Management
Languages
English
First Language
Affiliations
- hair Braiding
- artificial nails fixing
References
References available upon request.
Timeline
Teller
Republic Bank Ghana PLC
03.2023 - 07.2024
Exam Proctor
Fairtrade outsourcing company
08.2022 - 02.2023
Teller
First Atlantic Bank
02.2021 - 10.2021
Card Verification Officer
National Identification Authority
05.2019 - 01.2021
Administrative Officer
PBI Group Limited
01.2018 - 02.2019
BBA - Finance
Islamic University College
High School Diploma -
Shama Senior High School
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