Queenegunda Zinenta N-yellabong
Accra
Summary
Background includes participation in IT and cybersecurity meetings where input on security matters was provided, enhancing team discussions on security protocols. Involvement in documenting security breaches and assessing their impact has contributed to improved defenses, while participating in incident response drills has prepared for potential cybersecurity breaches. The ability to educate individuals on complex computer terminology in a clear manner supports communication efforts within diverse audiences. Experience in providing technical support for investigations into cyber incidents aligns with foundational skills in threat analysis and risk assessment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cybersecurity Intern
Turkson Company LTD
ACCRA
01.2023 - 12.2024
- Participated in IT and cybersecurity meetings and provided input on security matters.
- Documented security breaches and assessed their impact to improve defenses.
- Educated individuals on complex computer terms using easy-to-understand wording.
- Contributed to projects aimed at improving the organization's cybersecurity posture.
- Participated in incident response drills to prepare for potential cybersecurity breaches.
- Provided technical support for investigations into cyber incidents such as data loss prevention.
Secretary
Mr. Bhawarni
Accra
06.2021 - 12.2022
- Provided comprehensive administrative support to Office Manager and staff members.
- Coordinated logistics for meetings, including room reservations and catering services.
- Prepared memos, letters, reports, spreadsheets, and presentations using Microsoft Office.
- Managed staff calendars, travel arrangements, and hotel accommodations efficiently.
- Greeted visitors and directed them to appropriate locations or personnel.
- Transcribed meeting minutes using voice recorder and notepad for accuracy.
- Updated office documentation system to enhance organization and productivity.
- Processed invoices for payment and tracked vendor and client payments.
Customer Service Representative
Zanzibar Restaurant
Accra
11.2014 - 02.2016
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
- Presented product information to customers, facilitating informed decision-making.
- Conferred with customers via phone and in-person, processing inquiries and taking orders.
- Assisted customers with price checks and heavy item handling, addressing all inquiries.
- Answered customer inquiries through phone, email, and chat channels.
- Gathered customer feedback via surveys to enhance service quality.
- Liaised between customers and retail buyers to expedite order fulfillment and meet demands.
- Determined accurate pricing for services while consistently seeking best deals.
Education
Google Cybersecurity Certificate. - Cyber Security
Alison Educational Institute
Ireland05.2024
Diploma in Nursing And Patient Care - Nursing
Alison Educational Institute
Ireland05.2024
Diploma In Caregiving - Caregiving
EdenCare Homes Training
Accra,Ghana10.2023
High School Diploma -
Wesley Grammar Senior High School
Dansoman, Ghana06.2013
Skills
- Incident response
- Threat analysis
- Network security
- Data loss prevention
- Risk assessment
- Vulnerability management
- Microsoft Office
- Problem solving
- Business continuity planning
- Customer service
- Firewall management
Certification
Google Cyber Security
References
References available upon request.
Timeline
Cybersecurity Intern
Turkson Company LTD
01.2023 - 12.2024
Secretary
Mr. Bhawarni
06.2021 - 12.2022
Customer Service Representative
Zanzibar Restaurant
11.2014 - 02.2016
Google Cybersecurity Certificate. - Cyber Security
Alison Educational Institute
Diploma in Nursing And Patient Care - Nursing
Alison Educational Institute
Diploma In Caregiving - Caregiving
EdenCare Homes Training
High School Diploma -
Wesley Grammar Senior High School
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