Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Relaxing, Listening to music
Timeline
Generic

Queenegunda Zinenta N-yellabong

Accra,AA

Summary

Innovative marketing leader with 4 years of experience delivering exceptional marketing campaigns, content, and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive, and decisive leader.

Overview

10
10
years of professional experience

Work History

Social Media Marketing Manager

EdenCare Homes
01.2023 - 03.2024
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
  • Increased website traffic through effective content creation and search engine optimization strategies.
  • Maintained a consistent brand voice across all channels, fostering trust among followers and customers.

CUSTOMER SUPPORT SPECIALIST

Zanzibar Restaurant
02.2019 - 10.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Store Manager

Cytris Bookshop
11.2013 - 07.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Certificate Course - Marketing And Communications

International Business Management Institute
Berlin
05.2020

Certificate Course - Accounting And Finance

International Business Management
Berlin
05.2020

No Degree - French

Alliance Francais
Accra, Ghana
03.2015

High School Diploma -

Wesley Grammar Senir High School
Dansoman, Ghana
12.2012

Skills

  • Social Media and Promotions
  • Paid Advertising
  • Event Promotion
  • Strategy Development
  • Competitor Analysis
  • Campaign Management
  • Influencer Marketing
  • Performance Tracking
  • Social Listening
  • User Generated Content
  • Multicultural Sensitivity

Languages

English
Advanced (C1)

Affiliations

  • Mrs. Alice Adebiyi- +233248868567
  • Mr Ashok Bharwarni - +233244890990

Relaxing, Listening to music

When I'm not working, you can find me unwinding to the rhythm of my favorite tunes or seeking serenity in relaxation. Music and relaxation are my go-to hobbies, providing a harmonious balance to my life.

Timeline

Social Media Marketing Manager

EdenCare Homes
01.2023 - 03.2024

CUSTOMER SUPPORT SPECIALIST

Zanzibar Restaurant
02.2019 - 10.2023

Store Manager

Cytris Bookshop
11.2013 - 07.2014

Certificate Course - Marketing And Communications

International Business Management Institute

Certificate Course - Accounting And Finance

International Business Management

No Degree - French

Alliance Francais

High School Diploma -

Wesley Grammar Senir High School

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Queenegunda Zinenta N-yellabong