Quashie Millicent Esi Foowa
Cleveland Heights,OH
Summary
A diligent and self-motivated individual who is empathetic and understanding, with a strong dedication to caring for others. Organized and successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Postpaid Customer Experience/ Business Development
Ayudahub LImited
Madina Ritz Junction, Accra
09.2021 - 08.2023
- Onboarded service providers and users unto Ayuda Platform (Ayuda App)
- Handled customer complaints and analyzed feedbacks.
- Embarked on prospecting for service providers and users.
- Trained service providers on work ethics.
- Managed Ayudahub’s social media accounts
- Issued out quotations and invoices to clients.
- Followed up on pending payments.
- Acted as liaison between Ayuda and its corporate clients.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Youth Secretary
World Bible Missionary Church
Adabraka
12.2019 - 08.2023
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database and building scheduling.
- Managed filing system, entered data and completed other clerical tasks.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
Volunteer
Heavenly Gift of Joy Foundation
Accra
12.2020 - 07.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Coordinated individual referrals to obtain community services and advocate for client needs
- Maintained internal database of service workers, participants, activities and other relevant details.
- Embarked on outreaches to contact potential donors
National Service Personnel
Driver & Vehicle Licensing Authority
Cantonments
10.2020 - 08.2021
- Collated data of licensed drivers.
- Updated existing hardcopy of information into softcopy.
- Assisted clients in registering vehicles.
- Assessed clients on driving test.
Teaching Assistant
Dzorwulu Special School
Dzorwulu
10.2019 - 03.2020
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Intern
Domestic Violence & Victims Support Union
Tesano
06.2019 - 07.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Acted as independent witness on reported cases
- embarked on home visits to follow up on clients
- Assisted investigators with court related duties
- Wrote statements of clients making reports on cases
Sales Person
Burga Gries Semolina Company
Tesano
06.2016 - 07.2016
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Assisted sales manager in sales forecast and market information.
- Collected daily stock information.
Education
Bachelor of Arts - Social Work
Legon, Accra
University Of Ghana 09.2016 - 08.2020
Skills
Language: Fluent in Advanced English Computer: Microsoft Office Ability to build relationships based on trust with clients Excellent communication skills Caring, empathetic and customer oriented Active team player and adapts effectively to new changes Hardworking, intelligent and innovative
undefinedTimeline
Postpaid Customer Experience/ Business Development
Ayudahub LImited
09.2021 - 08.2023
Volunteer
Heavenly Gift of Joy Foundation
12.2020 - 07.2023
National Service Personnel
Driver & Vehicle Licensing Authority
10.2020 - 08.2021
Youth Secretary
World Bible Missionary Church
12.2019 - 08.2023
Teaching Assistant
Dzorwulu Special School
10.2019 - 03.2020
Intern
Domestic Violence & Victims Support Union
06.2019 - 07.2019
Bachelor of Arts - Social Work
Legon, Accra
09.2016 - 08.2020
Sales Person
Burga Gries Semolina Company
06.2016 - 07.2016
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