Prosper Moses Yin
Summary
Adept in hotel software and operations management, I excelled at Eagles Nest INT. Hotel by enhancing guest satisfaction and training staff in customer service techniques. Known for patience and detail orientation, I significantly contributed to a seamless hospitality experience, demonstrating exceptional reservation management and POS system operation skills. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Hotel Receptionist
Luxury Touch Hotel
Tarkwa-Ghana
03.2023 - Current
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Hotel Front Desk Receptionist
Eagles Nest INT. Hotel
Tarkwa-Ghana
01.2022 - 12.2022
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Trained new staff members in customer service techniques and hotel operations.
Bar Attendant and Waiter
Eagles Nest INT. Hotel
Tarkwa-Ghana
01.2022 - 12.2022
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
Education
Bachelor of Science - Mining Engineering
University of Mines And Technology
Tarkwa - Ghana11.2026
High School Diploma -
Okomfo Anokye Senior High School
Kumasi - Ghana11.2021
Skills
- Hotel software knowledge
- Reservation Management
- Patience and Tolerance
- Computer Skills
- POS System Operation
- Reservations
Languages
English
Upper intermediate (B2)
Timeline
Hotel Receptionist
Luxury Touch Hotel
03.2023 - Current
Hotel Front Desk Receptionist
Eagles Nest INT. Hotel
01.2022 - 12.2022
Bar Attendant and Waiter
Eagles Nest INT. Hotel
01.2022 - 12.2022
Bachelor of Science - Mining Engineering
University of Mines And Technology
High School Diploma -
Okomfo Anokye Senior High School