Prosper Antwi
Sunyani
Summary
Dynamic Phone Technician with a proven track record at Phone Tech Communications, excelling in advanced troubleshooting and device unlocking. Enhanced service efficiency through collaborative process improvements and trained junior technicians, fostering a skilled team. Expertise in screen replacement and water damage repair ensures optimal device functionality for customers.
Overview
7
7
years of professional experience
Work History
Phone Technician
Phone Tech Communications
01.2023 - Current
- Diagnosed and repaired various mobile device issues, ensuring optimal functionality for customers.
- Collaborated with team members to streamline repair processes, enhancing overall service efficiency.
- Trained junior technicians on troubleshooting techniques and repair best practices, fostering skill development.
- Implemented inventory management strategies to maintain adequate stock levels of parts and tools.
- Trained junior technicians on my how to unlock every smart device.
Technician
Computer Techs
01.2019 - 01.2023
- Diagnosed and repaired hardware and software issues for diverse client systems.
- Installed, configured, and maintained operating systems and applications efficiently.
- Provided technical support to customers via phone, email, and in-person consultations.
- Collaborated with team members to troubleshoot complex technical problems effectively.
Education
High School Diploma -
SUNYANI SENIOR HIGH SCHOOL
SUNYANI09-2023
Skills
- Charging port repair
- Button repair
- Camera repair
- Screen replacement
- Water damage repair
- Battery replacement
- Software installation
- Advanced troubleshooting
Timeline
Phone Technician
Phone Tech Communications
01.2023 - Current
Technician
Computer Techs
01.2019 - 01.2023
High School Diploma -
SUNYANI SENIOR HIGH SCHOOL