Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
Generic

PRISCILLA BAABA WILSON

ACCRA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and top-notch service delivery.

Overview

18
18
years of professional experience

Work History

CLIENT SERVICE OFFICE

CALBANK PLC
10.2014 - Current
  • Follow up on client leads, manage client applications and onboard new clients
  • Attend to daily client service requests and provide support.
  • Maintain and manage client files, compile weekly reports for onward submission to superiors
  • Manage client complaints with high level of professionalism and competence.
  • Build sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Market and sell the Bank's products and services, while maintaining up-to-date knowledge on changes made to these products and services.
  • Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Manage timely and effective replacement of damaged or missing products.
  • Make changes to old information to keep everything up to date
  • Train and Supervise National Service Personnel attached to the Client Service unit in the branch.

CREDIT OFFICER ASSISTANT

NATIONWIDE FINANCIAL SERVICE
10.2013 - 04.2014


  • Met with credit applicants to acquire personal and financial information used to process credit report
  • Double-checked account and application information provided by clients to assist in making accurate credit decisions.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
  • Organized and finalized loan applications for underwriter review.

RECORDS OFFICER-OUTPATIENT DEPT

ACCRA RIDGE REGIONAL HOSPITAL
11.2006 - 12.2009


  • Created and updated records with new files or information
  • Assisted with data entry and answering incoming calls as required.
  • Transferred inactive records to storage to free up space and preserve history.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Managed all paperwork and accurately filed each piece alphabetically and according to date and significance
  • Coordinated with various departments to support cross-functional needs.
  • Followed confidentially regulations to maintain privacy.

NATIONAL SERVICE PERSONNEL

SOCIETE' GENERALE
10.2005 - 10.2006


  • Received visa card applications from all branches and analyzed them for validity
  • Maintained compliance with processing policies to meet deadlines.
  • Processed the card applications after it had been approved by capturing the data into the system.
  • Sorted and distributed incoming mails to appropriate departments and personnel.
  • Responded to questions, concerns, and inquiries from clients regarding visa card application process.

Education

ACHRP - HR

CHARTERED INST. OF HUMAN RESOURCE MGT. GH. (CIHRM)
TSE ADDO ACCRA
12.2023

Bachelor of Science - Banking&Finance

CENTRAL UNIVERSITY
ACCRA
07.2009

HND - Statistics

TAKORADI TECHNICAL UNIVERSITY
TAKORADI
08.2005

Skills

  • Team goals
  • interpersonal skills
  • Problem-solving abilities
  • Courteous demeanor
  • High-energy attitude
  • Selling Skills
  • Document and Records Management
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality

REFERENCE

Miss Mary Andrews

CalBank PLC

Branch Manager

East Legon- Accra

Email- mandrews@calbank.net

Tel: 233 208 168 568

Mr. Augustine Ofosu-Mireku

P.O.Box GP 2249 Accra

Email - amireku@hotmail.com

Tel: 233 208 904 649

Timeline

CLIENT SERVICE OFFICE

CALBANK PLC
10.2014 - Current

CREDIT OFFICER ASSISTANT

NATIONWIDE FINANCIAL SERVICE
10.2013 - 04.2014

RECORDS OFFICER-OUTPATIENT DEPT

ACCRA RIDGE REGIONAL HOSPITAL
11.2006 - 12.2009

NATIONAL SERVICE PERSONNEL

SOCIETE' GENERALE
10.2005 - 10.2006

ACHRP - HR

CHARTERED INST. OF HUMAN RESOURCE MGT. GH. (CIHRM)

Bachelor of Science - Banking&Finance

CENTRAL UNIVERSITY

HND - Statistics

TAKORADI TECHNICAL UNIVERSITY

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