Priscilla Selma Ofori Amoako
Accra
Summary
Dynamic professional with a proven track record in customer relationship management and sales, notably at Saham Life Insurance. Excelled in leveraging advanced Microsoft Office skills and exceptional communication abilities to drive client satisfaction and retention. Demonstrated leadership in team-based projects, achieving targets through innovative strategies and a people-focused approach.
Overview
10
10
years of professional experience
Work History
Food and Drugs Authority
ACCRA
11.2023 - Current
- Control and organize office supplies stock
- Manage important and confidential company documents
- Develop and maintain a filing system
- Answering telephone calls
- Receiving and directing visitors
- Bookkeeping tasks
- Preparing and reviewing operational reports
- Provide exceptional customer service to all constituients, through in bound calls,out-bound calls, emails, walk- up taffic and day pf game sales
- Perform any other duties as required
Admin Intern
Electricity Company of Ghana
10.2022 - 12.2022
- Receiving of incoming memos and filing on the appropriate arch files
- Perforating of documents and filing at appropriate place
- Keeping staff files confidential
- Stappling documents before filing when necessary
- Bookkeeping tasks
- Perform any other duties as required
Relation officer
Diamond Capital
08.2018 - 10.2022
- Building connections on behalf of the company
- Address and resolve client issues
- Managing customer expectations
- Ensure retention of business target
- Recording business transactions
- Calling existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization's marketing campaigns
- Filling of customers forms to process loans
- Making sure customers are paid on time after processing of loans
Sales Agent
Tigo Ghana
05.2015 - 06.2018
- Selling products and services using solid arguments to prospective customers
- Maintaining positive business relationships to ensure future sales
- Reach out to customer leads through cold calling
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
Sales executive
Saham life insurance
09.2014 - 03.2015
- Builds business by identifying and selling prospects
- Maintaining relationships with clients
- Contacting potential customers and sell one or more types of insurance
- Proactively seek out and acquire new clients
Education
Degree - Industrial Psychology and Information Studies
University of Ghana
09.2023
General Arts - WASSCE
Mando Senior High School
Mando, Ghana09.2013
General knowledge -
Heritage Academy
05.2009
Skills
- Microsoft Office program (Word)
- Extensive experience working as a team member on various projects for the past nine years
- Great communicator with excellent verbal and written communication skills
- People-person, developed through my voluntary experience
Accomplishments
- Rewarded with the best customer delight champions in the year 2022 at Diamond Capital.
- More than nine (9) years of relevant work experience.
- Implementing major skills with zero downtime.
Volunteer Experience
D’Noble Resurrected Foundation, Short Term Missionary, 05/01/16, Present, Assisted families with free vocational skills training for the less privileged in society (ITRANSFORM Project).
References
- Mr John Mensah Mckoy, 0244447662
- Mr Leslie Owusu-Ansah, lesliedinho@gmail.com, 0208501190/0547145913
Languages
- English, Very Proficient
- Twi, Native
- Fante, Native
Personal Information
- Date of Birth: 05/03/92
- Gender: Female
Timeline
Food and Drugs Authority
11.2023 - Current
Admin Intern
Electricity Company of Ghana
10.2022 - 12.2022
Relation officer
Diamond Capital
08.2018 - 10.2022
Sales Agent
Tigo Ghana
05.2015 - 06.2018
Sales executive
Saham life insurance
09.2014 - 03.2015
Degree - Industrial Psychology and Information Studies
University of Ghana
General Arts - WASSCE
Mando Senior High School
General knowledge -
Heritage Academy
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