PRISCILLA KAFUI AKU SETUAGBE
Accra
Summary
Detail-oriented Accounting student passionate about the financial sector. Strong analytical and problem-solving skills developed through coursework and internships contribute to business objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Agricultural Development Bank
12.2025 - 01.2026
- Addressed customer enquiries to meet their needs effectively
- Assisted staff in managing high client volumes during peak times, including Ghana card verification
- Contributed to discussions and meetings aimed at enhancing customer satisfaction and service delivery
HR intern
Council for Scientific and Industrial Research (CSIR)
Airport Residential Area
04.2025 - 05.2025
- Coordinated planning and execution of staff interviews and training, supporting effective onboarding.
- Assisted receptionist at main front desk, ensuring smooth operations and positive visitor experiences.
- Operated a multi-line telephone system to answer, screen and forward calls, providing relevant information and taking messages.
- Facilitated distribution of mail and letters to departments, ensuring timely communication across the organization.
Customer Service Intern
Bank of Africa
Dansoman-Accra
08.2024 - 08.2024
- Assisted clients by addressing inquiries and resolving issues, contributing to high customer satisfaction.
- Educated clients on banking products and digital platforms, enhancing their understanding and usage.
- Collaborated with banking professionals to ensure smooth daily branch operations, supporting overall team efficiency.
Education
BSc. Administration - Accounting
University of Ghana
Legon, Ghana09-2027
WASSCE Certificate - Business
Aburi Girls' Senior High School
Aburi, Eastern Region, Ghana01-2023
Skills
- Data Analysis
- Financial analysis
- Customer Engagement
- Client Relations
- Data entry
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Attention to detail
- Problem-Solving
- Team Collaboration
- Communication skills
- Data Entry
Certification
- Aspire Leaders Program 2025: Successfully completed an online Leadership and development program founded by the Harvard Business School, and qualified as a finalist among 5,463 others out of 26,441 students in the cohort 2 of the 2025 program.
Achievements And Volunteering
- Award - Certificate of Honor, Aburi Girl's SHS Writers and Debaters Club
- Aburi Girls' School Choir
- Aspire Leaders Program 2025
Affiliations
- Volunteer - Mamfe Mentorship Program, Mamfe (2025)
Timeline
Intern
Agricultural Development Bank
12.2025 - 01.2026
HR intern
Council for Scientific and Industrial Research (CSIR)
04.2025 - 05.2025
Customer Service Intern
Bank of Africa
08.2024 - 08.2024
BSc. Administration - Accounting
University of Ghana
WASSCE Certificate - Business
Aburi Girls' Senior High School