Summary
Overview
Work History
Education
Skills
Projects and Humanitarian Initiatives
References
Timeline
Generic

PRISCILLA FAFA BARBER

Tema

Summary

Experienced HR professional with 15 years in human resources and administration across large public organizations, nonprofits, and consultancy roles. Skilled in policy development, employee training, and organizational leadership, with a reputation for strategic thinking, effective communication, and delivering high-impact results. Known for a talent for improving systems, continually finding innovative ways to enhance customer service and optimize output. Technologically adept with proficiency in HR software and digital learning platforms, and deeply committed to supporting children’s well-being and helping them reach their full potential.

Overview

18
18
years of professional experience

Work History

Learning Management System (LMS) Administrator

Next-GEN Learning (Remote Learning Platform for Children)
12.2023 - Current
  • Designed a Moodle-based educational platform to provide affordable, self-directed learning for children, focusing on skill enhancement across diverse subjects
  • Developed thousands of interactive learning activities tailored to different levels, enhancing accessibility to quality education

Freelance HR Consultant

Ghana Education Service Occupational Pension Scheme
06.2021 - 12.2022
  • Developed and implemented HR documentation including Employee Handbook, Conditions of Service, Scheme of Service, and an HR Manual
  • Executed thorough data verification processes to ensure accurate records for thousands of teachers in the scheme, enabling precise pension payments

Administrator

Missions Internationales Jésus Guérisseur
Douala, Cameroon
10.2018 - 12.2019
  • Oversaw daily operations and directed various ministry groups, leading initiatives to engage and support the community
  • Organized events, coordinated social media campaigns, and provided leadership to maintain an inclusive, supportive environment

Training and Development Manager, Human Resource Directorate

National Health Insurance Authority (NHIA)
02.2016 - 08.2018
  • Developed a comprehensive Scheme of Service to guide career progression and professional growth across the Authority
  • Prepared the annual report for the five units within the HR Directorate, providing comprehensive insights and analysis to support strategic decision-making
  • Conducted needs assessments and consolidated training requirements to address skill gaps and strategic objectives
  • Led the induction program for new employees, designing and delivering essential onboarding content, including Customer Service courses
  • Formulated and implemented an annual training and development plan aligned with organizational goals, optimizing employee growth
  • Collaborated with the HR Deputy Director in the planning and coordination of all training programs for over 4,000 employees of the NHIA
  • Monitored and evaluated training effectiveness through structured feedback and performance assessment
  • Managed academic sponsorships, tracking staff development and maintaining comprehensive records

Training and Development Officer, Human Resource Directorate

National Health Insurance Authority (NHIA)
09.2015 - 02.2016
  • Supported the induction program for new employees and coordinated internal and external training programs
  • Monitored and assessed the effectiveness of training through feedback and performance evaluations
  • Maintained detailed academic records for staff to assist in their professional development

Executive Assistant to the Chief Executive Officer (Acting Personal Assistant)

National Health Insurance Authority (NHIA)
05.2015 - 09.2015
  • Managed daily operations of the CEO’s office, ensuring efficient workflow and organization
  • Served as the primary point of contact between the CEO, employees, and stakeholders
  • Drafted reports and correspondence, managed the CEO’s calendar, and recorded minutes during meetings

Operations Officer, Membership and Provider Relations Office

National Health Insurance Authority (NHIA)
10.2013 - 09.2015
  • Established and maintained strong relationships with accredited health care providers through effective communication
  • Conducted on-site monitoring and evaluation exercises at various regional and district offices
  • Addressed and resolved concerns from providers, ensuring a positive experience for subscribers

Office Administrator

American Xpress Auto Solutions (GH) Limited
03.2011 - 09.2013
  • Supervised team members, managed payroll, and handled account reconciliation using QuickBooks
  • Prepared detailed performance and sales reports to support business insights and strategy

Sales Representative

Dream Bookshop, Light House Chapel International
07.2006 - 12.2010
  • Presented, promoted, and sold products to meet and exceed sales targets
  • Provided client support in resolving product and billing issues, enhancing customer satisfaction.

Education

Master’s - Organizational Leadership and Governance

University of Ghana Business School
Legon
08.2018

Bachelor of Arts Degree - Geography and Resource Development

University of Ghana
Legon
05.2006

Senior Secondary School Certificate Examination -

Akosombo International School
Akosombo
08.2001

Skills

  • HR Policy Development and Implementation
  • Employee Training & Development
  • Strategic Planning & Budgeting
  • Relationship Management & Communication
  • Performance Management and Evaluation
  • Data Management
  • Event Planning & Coordination
  • Leadership and Team Building
  • Adaptability and Technological Proficiency
  • Empathy and Cultural Sensitivity

Projects and Humanitarian Initiatives

Donation Drive – PK27, Douala, Cameroon

December 2018

Organized and managed a donation drive, coordinating with the local church to distribute clothes and food to over 50 underprivileged children.

Scheme of Service Development

May 2017

Partnered with senior leadership to develop a comprehensive Scheme of Service for the National Health Insurance Authority (NHIA), fostering career growth aligned with organizational objectives.

Corporate Social Responsibility Event: Special Lunch for Orphaned Children

October 2013

Coordinated with stakeholders to organize a memorable experience for orphaned children as part of NHIA’s 10-year anniversary celebration, promoting community engagement and support.

References

  • Mr. Nathaniel Otoo, Senior Fellow, Results for Development Institute, 020 201 2425
  • Mr. Dickson Dansu, Deputy Director, Training & Development, NHIA, 0244 482199

Timeline

Learning Management System (LMS) Administrator

Next-GEN Learning (Remote Learning Platform for Children)
12.2023 - Current

Freelance HR Consultant

Ghana Education Service Occupational Pension Scheme
06.2021 - 12.2022

Administrator

Missions Internationales Jésus Guérisseur
10.2018 - 12.2019

Training and Development Manager, Human Resource Directorate

National Health Insurance Authority (NHIA)
02.2016 - 08.2018

Training and Development Officer, Human Resource Directorate

National Health Insurance Authority (NHIA)
09.2015 - 02.2016

Executive Assistant to the Chief Executive Officer (Acting Personal Assistant)

National Health Insurance Authority (NHIA)
05.2015 - 09.2015

Operations Officer, Membership and Provider Relations Office

National Health Insurance Authority (NHIA)
10.2013 - 09.2015

Office Administrator

American Xpress Auto Solutions (GH) Limited
03.2011 - 09.2013

Sales Representative

Dream Bookshop, Light House Chapel International
07.2006 - 12.2010

Master’s - Organizational Leadership and Governance

University of Ghana Business School

Bachelor of Arts Degree - Geography and Resource Development

University of Ghana

Senior Secondary School Certificate Examination -

Akosombo International School
PRISCILLA FAFA BARBER