Priscilla Atta-Peters
Kasoa
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Media Manager
Music is Truth
01.2020 - Current
- Developed engaging content strategy across multiple social media platforms.
- Managed social media accounts to enhance brand visibility and engagement.
- Analyzed audience insights to inform content creation and scheduling.
- Monitored social media trends to adapt strategies and improve performance.
- Created visually appealing graphics using design software for posts and ads.
- Engaged with followers by responding to comments and messages promptly.
Customer Service Manager
VicPee Fashion School
01.2020 - 08.2025
- Managed customer inquiries and resolved issues efficiently in a fast-paced environment.
- Led training sessions for new staff on customer service protocols and best practices.
- Developed and implemented strategies to enhance student satisfaction and retention rates.
- Coordinated communication between departments to streamline service delivery processes.
- Analyzed feedback from students to identify areas for improvement in services offered.
- Oversaw daily operations of customer service team, ensuring adherence to policies.
- Fostered a positive work culture by encouraging teamwork and open communication among staff.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Resident Manager
Mens-K Express Global Ltd
01.2022 - 01.2023
- Managed the Travel and Tour Department.
- Identified new business opportunities and develop great business strategies.
- Conducted market research to identify modern trends in the industry.
Graduate Teaching Assistant
Department of Sociology, University of Ghana
05.2022 - 12.2022
- Taught about 2000 level 200 students of the department.
Research Assistant
The Small Fish Project from the University of Bergen
08.2019 - 09.2020
- Worked as a research assistant on this project.
- Conducted deep research on fish processing techniques at Adina and Ahwiam.
- Participated and contributed in organizing fish processing conferences for major stakeholders in Ghana.
National Service Personnel
Centre for Gender Research, Advocacy and Documentation, University of Cape Coast, Ghana
06.2017 - 08.2017
- Assisted with marking and grading assessments of students.
- Implemented lesson plans under the supervision of lecturers.
- Prepared minutes for the Centre supervised by the Principal Administrative Assistant.
- Assisted in organizing educative workshops for the entire University community.
- Maintained files, printed documents and handled other assigned clerical duties.
- Coordinator between CEGRAD and peer facilitators.
- Answered phone inquiries and directed callers to senior staff for further assistance.
- Assisted staff with entry- to intermediate-level tasks necessary for smooth day- to-day operations.
Intern Trainee
Ghana Revenue Authority
Accra
06.2017 - 08.2017
- Assisted in processing tax returns and ensuring compliance with regulations.
- Conducted research on tax policies to support departmental initiatives.
- Collaborated with team members to prepare reports on tax assessments.
- Supported audits by gathering necessary documentation and information.
- Communicated with taxpayers to clarify inquiries and provide assistance.
- Attended training sessions to enhance knowledge of tax laws and procedures.
Education
Master of Philosophy - Sociology
University of Ghana
05.2023
B.A. - Economics and Sociology
University of Cape Coast
05.2019
West African Secondary School Certificate - General Arts
Mfantsiman Girls Senior High School
05.2013
Skills
- Ability to multitask
- Good team player and leader
- Excellent writing and communication skills
- Great typing skills
- Ability to build professional relationships
- Conference organizing and event planning
- Ability to work under pressure
- Computer proficiency
- Coordination of multiple projects
- Content creation
- Creativity and problem solving
- Strategic planning
- Excellent client communication
- Brand development
- Sales and marketing strategy
- Business development
- Problem solving
Certification
- Professional Diploma in Social Media Marketing and Advertising, Digital Marketing Skill Institute, 07/01/24
- Social Media Digital Marketing, Hubspot Academy, 05/01/24
- Customer Relationship Management, AQ Skill, 01/01/23
- Women in Leadership: Inspiring Positive Change, Case Western Reserve University, 03/01/21
- Leadership and Team Development, International Business Management Institute- Berlin, Germany, 10/01/20
- Communication Skills, International Business Management Institute- Berlin, Germany, 10/01/20
- The High-Value Woman, Let Me Be a Woman Foundation, 03/01/23
- Small Fish Multi-Stakeholders Workshop, Council for Scientific and Industrial Research, 02/01/22
- Capacity Building Training on Feminism and Gender for Mid-Level Professionals and Activists, Tomreik Hotel, Accra, 10/01/21
- 9th Edition of Africa Students and Youth Summit, 12/01/20
- Africa Students and Youth Summit, 12/01/20
- Gender Equality, Sexual and Gender-Based Violence (SGBV) and Adolescent Sexual and Reproductive Health Sensitization Programme for Boys, Central Regional Coordinating Council, UNFPA, and the Department of Gender, J.E.A Mills SHS, 03/01/20
- International Women's Day Celebration, Centre for Gender Research, Advocacy and Documentation, University of Cape Coast, 03/01/20
- Symposium for Adolescents, YES Ghana, Social Justice Participants, Duakor Community of Cape Coast, 02/01/20
- Male School on Gender Equality, Sexual and Gender-Based Violence, Department of Gender, Cape Coast Regional Coordinating Council, Saltpond, 12/01/19
- National Girls in Information Communication and Technology (ICT) Day, Ministry of Communications, New Examination Council (NEC) Auditorium, 11/01/19
- High-Level Meeting with MMDA's and MDA's and Stakeholders to stop Child Marriage, Teenage Pregnancy and Sexual and Gender-Based Violence in Ghana, Cape Coast Regional Coordinating Council, 08/01/19
Hobbies and Interests
- Music
- Public Speaking
- Women Empowerment Advocacy
- Content Creation
Languages
- English, Upper intermediate
- French, Intermediate
Timeline
Graduate Teaching Assistant
Department of Sociology, University of Ghana
05.2022 - 12.2022
Resident Manager
Mens-K Express Global Ltd
01.2022 - 01.2023
Social Media Manager
Music is Truth
01.2020 - Current
Customer Service Manager
VicPee Fashion School
01.2020 - 08.2025
Research Assistant
The Small Fish Project from the University of Bergen
08.2019 - 09.2020
National Service Personnel
Centre for Gender Research, Advocacy and Documentation, University of Cape Coast, Ghana
06.2017 - 08.2017
Intern Trainee
Ghana Revenue Authority
06.2017 - 08.2017
Master of Philosophy - Sociology
University of Ghana
B.A. - Economics and Sociology
University of Cape Coast
West African Secondary School Certificate - General Arts
Mfantsiman Girls Senior High School
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