Priscilla Amponsah
Tema
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Retail Sales Assistant
Easyway
06.2020 - 12.2021
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by providing exceptional customer service and product knowledge.
- Coached team on effective upselling and cross-selling methods.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
- Stayed abreast of current market trends to provide informed advice on suitable products catered specifically to each individual''s needs.
Shift Manager
Pizza Hut
12.2018 - 02.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Secretary
Creatures Consult
02.2017 - 03.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Secretary
Microsam Gh
04.2013 - 06.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Secretary to the Branch Manager
Dynamo Microfinance
03.2011 - 05.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Abce - Business Administration
Data Link University College
Tema2011
Wasce -
Datus International High
Tema2008
Bece -
Deks Educational Institute
Tema2004
Skills
- Punctuality
- Cash Handling
- Cash Register Operation
- Goal-Oriented
- Brand Awareness
- Store maintenance
- Opening and closing procedures
- Stock management
- Teamwork and Collaboration
- Teamwork
- Customer Engagement
- Stocking and Receiving
- Relationship Building
Languages
English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)
Timeline
Retail Sales Assistant
Easyway
06.2020 - 12.2021
Shift Manager
Pizza Hut
12.2018 - 02.2020
Secretary
Creatures Consult
02.2017 - 03.2018
Secretary
Microsam Gh
04.2013 - 06.2014
Secretary to the Branch Manager
Dynamo Microfinance
03.2011 - 05.2013
Abce - Business Administration
Data Link University College
Wasce -
Datus International High
Bece -
Deks Educational Institute
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
LOVEPREET SINGHLOVEPREET SINGH
Plumber at EasywayPlumber at Easyway
Sarah Mohamed Alsaid ElsherbiniSarah Mohamed Alsaid Elsherbini
Customer Service Department at Easyway automotiveCustomer Service Department at Easyway automotive
KALIDASON RAMOOKALIDASON RAMOO
Project Executive at Easyway Solution Sdn BhdProject Executive at Easyway Solution Sdn Bhd