PRINCESS DIANA SUZUKI
Accra
Summary
Seeking to obtain a challenging position in a reputable institution that offers professional growth and can help achieve and exceed communication objectives whilst contributing to the success and goal of the company. I am a goal-oriented individual possessing very good communication and interpersonal skills, with the ability to liaise with at all levels. Mature, open minded and adaptable to change, ability to work with minimum or no supervision.
Overview
3
3
years of professional experience
Work History
Contact Centre Experience Partner
Accra Luxury Apartments
Accra
10.2024 - Current
- Applied critical thinking to swiftly resolve complex customer issues.
- Delivered accurate information and resolved customer issues and complaints with professionalism.
- Managed inbound and outbound communication across calls, emails, chats, and social media.
- Escalated unresolved or sensitive cases to supervisors or relevant departments.
Intern
Concept Make It Happen CMIH
Haatso
12.2023 - 12.2023
- Ambassador for Rexona new 72hr deospray activation
- Marketed Rexona product, influencing new potential customers to increase brand engagement.
- Executed strategic sales initiatives targeting specific customer segments to drive product awareness.
- Collected customer feedback through surveys and direct communication, assessing product satisfaction to inform future improvements.
Usher
Achimota Golf Club
Achimota
09.2023 - 10.2023
- Guided guests throughout corporate golf events at Achimota Golf Club, ensuring a welcoming and organized experience.
- Greeted and welcomed guests upon arrival at the golf club.
- Assisted patrons in locating their seats during events and tournaments.
- Monitored guest behavior to ensure a safe and enjoyable environment.
Education
BA - Media and Communications Studies - Public Relations
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi, Ghana06-2025
General Arts (W.A.S.S.C.E) -
SDA Senior High School
Koforidua, Ghana09-2020
Skills
- Call handling
- Customer service orientation
- Customer relationship
- Issue resolution
- Team collaboration
- Multitasking
- Adaptability
- Oral and Written communication
- Process improvement
- Technology literacy
Accomplishments
Competed for SAGE 2019, for the purpose of the SDG goals. We were 3 pitchers for the presentation and managed to qualify to the semifinals stage.
Volunteer Experience
- Speaker on a Sunday afternoon HITZ FM show on HIV/AIDS, 2017
- Brand ambassador for Rexona activation, 2023
- Engage in modeling activities
References
Available upon request
Mobile Numbers
- +233594181777
- +233207619944
Leadership Experience
Girls prefect, Elliot International School, 2017, Convinced and helped pull resources to have the school open a library for the first time and encouraged students to attend there more often.
Timeline
Contact Centre Experience Partner
Accra Luxury Apartments
10.2024 - Current
Intern
Concept Make It Happen CMIH
12.2023 - 12.2023
Usher
Achimota Golf Club
09.2023 - 10.2023
BA - Media and Communications Studies - Public Relations
Kwame Nkrumah University of Science And Technology (KNUST)
General Arts (W.A.S.S.C.E) -
SDA Senior High School