Princess Twum
Koforidua
Summary
Customer service professional with extensive experience at Abuakwa South Municipal Assembly, specializing in customer relationship management and communication. Achievements include significant improvements in customer satisfaction and precise record-keeping. Proficient in data entry and active listening, contributing to efficient operations and high-quality service delivery.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Abuakwa South Municipal Assembly
Kibi
10.2024 - 09.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and managed customer accounts with high efficiency.
- Assisted customers by providing accurate product information and addressing inquiries.
- Delivered exceptional service to foster customer loyalty and satisfaction.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Answered customer inquiries related to products and services with clarity.
National Service Person - revenue office
Abuakwa South Municipal Assembly
Kibi
10.2024 - 09.2025
- Maintained accurate financial records and issued official receipts for transactions.
- Updated cash books to reflect daily and weekly financial activities.
- Executed data entry to ensure precise documentation of revenue transactions.
- Guided clients through business registration processes, clarifying requirements.
- Monitored weekly performance reports of collectors to enhance accountability.
- Streamlined office operations by organizing and maintaining records.
Intern in Human Resources Department
Abuakwa South Municipal Assembly
Kibi
10.2023 - 01.2024
- Maintained accurate employee records using HR information systems.
- Helped prepare official HR documents like memos, letters and reports.
Education
Bachelor of Arts - Media And Communications Studies
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 01.2021 - 09.2024
Skills
- Customer relationship management
- Data entry
- Communication skills
- Attention to detail
- Time management
- Recordkeeping strengths
- Active listening
- Minute taking
- Report transcription
- Calendaring
- Proofreading
- Microsoft outlook
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Abuakwa South Municipal Assembly
10.2024 - 09.2025
National Service Person - revenue office
Abuakwa South Municipal Assembly
10.2024 - 09.2025
Intern in Human Resources Department
Abuakwa South Municipal Assembly
10.2023 - 01.2024
Bachelor of Arts - Media And Communications Studies
Kwame Nkrumah University of Science And Technology
01.2021 - 09.2024
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