Princess Sarpong
Bowie
Summary
Project Coordinator, call center operator, and Administrative Assistant with over 5 years of experience in managing, coordinating, and administratively supporting various projects. Known for meticulously coordinating construction projects, managing disaster assistance programs, and streamlining administrative processes. Demonstrates a firm understanding of Agile methodologies and proficiency in Microsoft Office, Docusign, and ADP. Certified Project Manager with a knack for finding potential roadblocks and bottlenecks, ensuring efficient resource allocation, and maintaining clear communication with all stakeholders.
Overview
11
11
years of professional experience
Work History
Temporary Customer Care Representative
Inteleos
Rockville
09.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Strengthened customer retention by offering discount options.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Project coordinator
Remodel USA
09.2021 - 12.2023
- Coordinated and managed construction projects for Remodel USA in the construction market
- Prepared and hosted backlog calls to ensure success of projects
- Provided updates to customers
- Develop and implement project management policies and procedures to ensure efficient and effective project coordination
- Identify and address potential roadblocks and bottlenecks in construction projects to ensure timely completion and customer satisfaction
- Collaborate with cross-functional teams to identify and address project risks and implementation issues
- Coordinate with subcontractors to ensure timely delivery of materials and completion of tasks
- Regularly communicate with subcontractors to ensure timely delivery of materials and completion of tasks
- Maintain regular communication with clients to keep them informed about project progress and address any concerns or questions they may have
- Ensure compliance with safety regulations and guidelines in construction projects
Remote FEMA call center operator disaster assistance / Covid assistance
Midtown group
06.2018 - 03.2021
- Coordinate with local authorities and community organizations to ensure effective and efficient distribution of disaster assistance funds and resources
- Identify potential donors and secure funding for disaster assistance projects
- Maintain accurate records and documentation of all disaster assistance funds and resources distributed
- Manage the project budget and ensure that funds are allocated appropriately for disaster assistance projects
- Develop strategies to effectively communicate and engage with the public during disaster assistance projects
- Develop and implement strategies to ensure the fair and equitable distribution of Covid assistance funds and resources among all affected individuals and communities
Administrator
Restoration
Capitol Heights
01.2015 - 01.2018
- Collaborate with the leadership team to develop and implement effective HR policies and procedures that align with the organization's goals and objectives
- Develop and implement new strategies to improve administrative processes and increase efficiency in daily operations
- Develop and implement employee recognition programs to promote employee engagement and motivation
- Develop and maintain a comprehensive database of employee records, including contact information, job titles, and performance evaluations
- Coordinate with external vendors to ensure timely delivery of office supplies and equipment
- Create and maintain a system for tracking and managing employee attendance and time-off requests
- Develop and implement a performance management system to assess employee performance and provide feedback for improvement
Education
Bachelor's - business administration
Strayer University
Montgomery, MarylandHigh school diploma -
Hammond High school
Columbia, MarylandSkills
- Project coordination
- Agile
- Docusign
- ADP
- Certified project manager
- Administrative Support
- Customer Updates
- Funding Acquisition
- Equitable Resource Allocation
- Disaster Assistance Distribution
- Public Engagement
- Backlog Management
- Microsoft Office
- Stakeholder Communication
- Policies and Procedures
- Agile Methodologies
- Data Analysis
- Problem Solving
- Time Management
- Communication Skills
- Organizational Skills
- Team Collaboration
- Presentation Skills
- Negotiation
- Budgeting
- Leadership
- Strategic Planning
- Quality Control
- Process Improvement
- Vendor Management
- Covid Assistance
- Remote FEMA
- Project Budget
- Maintaining Clear Communication
- Risk Assessment
- Project Manger
- Customer service
- Time management
Awards
- Pmi.org, Project management certification
- The Presidents Volunteer Service Award
Languages
- English
- Twi
Languages
English
Beginner
A1
Timeline
Temporary Customer Care Representative
Inteleos
09.2024 - Current
Project coordinator
Remodel USA
09.2021 - 12.2023
Remote FEMA call center operator disaster assistance / Covid assistance
Midtown group
06.2018 - 03.2021
Administrator
Restoration
01.2015 - 01.2018
Bachelor's - business administration
Strayer University
High school diploma -
Hammond High school
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