PRINCESS FRIMPOMAA
Neumünster
Summary
I am a passionate, proactive, and service-minded customer service professional with extensive experience in organizing, teaching, researching, and performing in multicultural environments across Germany and Italy. Skilled in team building, communication, and customer service, with fluency in English and Italian, and intermediate proficiency in German (B2). Proven ability to adapt to diverse roles, from food service to property management, while maintaining a strong focus on client satisfaction and team collaboration.
Overview
10
10
years of professional experience
Work history
Beauty expert
Douglas perfumery
Neumünster
2023.12 - Current
- Assist customers in product selection based on their specific needs and preferences.
- Demonstrate product usage to stimulate interest and purchase by customers.
- Organize displays to promote inventory and encourage customer purchases.
Cashier and Baker
Kramps Backstube
Neumünster
2020.10 - 2023.12
- Responsible for food preparation, baking, and serving hot drinks.
- Delivered exceptional customer service in a fast-paced environment.
Back Office Receptionist
Immobilien Center24
Neumünster
2018.02 - 2020.10
- Conducted property research and handled client inquiries.
- Managed calls and addressed client requests efficiently.
Cashier/Pizza Team
Marche Movenpick
Neumünster
2018.03 - 2020.09
- Managed orders, prepared sauces and dough, and baked pizzas and bread.
- Maintained temperature and cleaning logs, trained new employees, and acted as an interpreter during meetings.
Cashier Customer Service
Ciao Bella Italian Food
Neumünster
2019.09 - 2020.03
- Prepared juices, shakes, salads, and pizzas while ensuring excellent customer service.
- Acted as a translator between English and Italian during staff meetings.
Mini Club Team Leader
Peter Pan Entertainment
Italy
2015.07 - 2017.08
- Organized beach activities, Mini Chef sessions (e.g., cookie making), storytelling, and baby dancing.
- Performed in evening shows and supervised team activities.
- Acted as an interpreter and ensured smooth communication among team members.
Education
Commercial Services Diploma & Tourism Accountancy -
Instituto Carlo Rosselli
Castelfranco Veneto, Italy /2010 - /2015
English Language B2 Certification -
University of Cambridge, UK
UK 2015.03 -
German Language B2 Certification -
Goethe Institut,
Padua, Italy 2021.05 -
Skills
- Customer Service
- Team Building & Leadership
- Microsoft Office (Word, Excel, PowerPoint)
- Teaching & Storytelling
- Communication & Interpreting (English, Italian, German)
- Property Research & Client Management
- Esatto 2000 Software
Timeline
Beauty expert
Douglas perfumery
2023.12 - Current
German Language B2 Certification -
Goethe Institut,
2021.05 -
Cashier and Baker
Kramps Backstube
2020.10 - 2023.12
Cashier Customer Service
Ciao Bella Italian Food
2019.09 - 2020.03
Cashier/Pizza Team
Marche Movenpick
2018.03 - 2020.09
Back Office Receptionist
Immobilien Center24
2018.02 - 2020.10
Mini Club Team Leader
Peter Pan Entertainment
2015.07 - 2017.08
English Language B2 Certification -
University of Cambridge, UK
2015.03 -
Commercial Services Diploma & Tourism Accountancy -
Instituto Carlo Rosselli
/2010 - /2015