PRINCE SENA KUMAH
Telecom NOC Engineer
NEWTOWN,NT
Summary
Am an open-minded, industrious and result-driven Engineering Professional who values collaboration, innovation and excellence. 8years of experience in providing comprehensive Network Monitoring, Incident Management, ITIL Processes and driving Operational Efficiencies by staying abreast with industry advancements. Seeking to leverage my skills in: Network Engineering IT Operations Management IT Project Management IT Service Management Telecommunications Data Center Operations To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NOC FRONT OFFICE ENGINEER, SHIFT TEAM LEADER
LINFRA GHANA LIMITED, MTN
05.2018 - Current
- Monitoring Network Performance: The NOC Team Lead is responsible for monitoring the network's performance, ensuring that it is running smoothly, and that any issues are identified and addressed quickly
- Incidence Response, Escalation and Prioritization: Ensuring Network Incidents are well managed escalated to the appropriate levels based on Severity and Priority for quick resolution
- Quality and Optimization Reporting: The NOC Team Lead analyzes network data to identify trends and patterns, and to develop strategies for improving network performance and service availability
- Change Management: The NOC Lead ensures all Network Change activities adhere to the standard operation procedures laid down for both
- Planned and Reactive Change Implementations
- Managing a Team: The NOC Team Lead is responsible for managing the team of network engineers and technicians, ensuring that they are working effectively, and that their work is meeting the needs of the organization
- Providing Technical Guidance: The NOC Team Lead provides technical guidance and support to the team, helping them to troubleshoot issues and resolve problems timely
NOC FRONT OFFICE ENGINEER (L1 TRANSMISSION ENGINEER)
LINFRA GHANA LIMITED
06.2015 - 05.2018
- Analyzed incidents, communicated effectively with field technicians, and ensured follow-through to resolution
- Monitored and managed Microwave Links, Fiber Optics OLT Rings, and IP Links, contributing to network stability and performance
- Spearheaded effective incident detection, troubleshooting, and remote fault resolution
- Access Control Logs for Engineers when attending Cell Sites and Planned Works
NETWORK DRIVE TEST ENGINEER (TRAINEE), DRIVE TEST ENGINEER
TELINNO CONSULTING LIMITED, HADATECH VISIONS GHANA LIMITED
Accra, Accra
02.2015 - 04.2015
- Bench Marking Cluster Drive (Idle and Voice Test
- FTP, HTTP and Ping Test)
- Single Network Operator Cluster Drive (Idle and Voice Test
- FTP, HTTP and Ping Test
- Data Throughput Test – FTP UL/DL Stationary Test and Indoor Coverage Test
- G/3G RF OPTIMIZATION
RF Drive Test Engineer Trainee
Hadatech Visions Ghana Limited
Accra, Accra
08.2014 - 12.2014
- Performed SSV Drive Test, Data Collection for 2G/3G/LTE Technologies for all Test Cases and Coverage Gap Analysis
- Pre & Post-Processing of Log files, Preparation of Reports, Assessments and
- Recommendations
- Data Throughput Checks Uplink (UL) and Downlink (DL) and Walk Test for IBS.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
08.2012 - 06.2013
Education
Post Graduate Certificate - Management Information Systems
B.Sc. - Telecommunication Engineering
Ghana Communication and Technology
University
2012
S.S.E - General Science
Prestige Remedial Academy, W.A
2007
S.S.S.C.E - General Science
Ghana National College
2002
Certificate in Project Management - undefined
Accra Business School
2023
Certificate - CCNA
Ghana Institute of Management and Public
Administration
2017
Advance Certificate In ComputerNetworking( CCNA) -
GIMPA
AccraProfessional Development ) 2013 IT Service Management ( ITILv3) Hadatech Visions Ghana Limited - undefined
University of Ghana
2014
Optimization and Drive Testing -
Hadatech Visions Ghana Limited
Accra2014
Certification
1. Incident and Problem Management 2. Change Management 3. Process
Improvement 4. Operations Management 5. People Management
References
REFEREES
Mr. Alexander Bus-Sam (Supervisory Contractor)
MTN Ghana – Network Operations Group (MSO Project)
Phone: +233(0)244304906 Email: Alex.Bus-Sam@mtn.gh.com
Mr. Eric Fiagah (Senior Shift Team Lead)
Linfra Ghana Limited (MTN Assurance Managed Service Project)
Phone: +233(0)244304904 Email: Eric.Fiagah@h-
partners.com
Miss Emily Cole (Wholesale Delivery Engineer)
Bayobab Ghana Limited (Formerly MTN Global Connect)
Phone: +233(0)550163629 Email: Emily.Cole@mtn.gh.com
Skills
- Project Management
- Critical Thinking
- Training Junior Team Members
- Operational Requirements
- Incident Reporting
- Process Improvement
- Workflow Processes
- Workload Planning
- Cross-Functional Collaboration
- Operational Efficiency
- Report Preparation and Analysis
- Leadership and Change Management
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsTimeline
NOC FRONT OFFICE ENGINEER, SHIFT TEAM LEADER
LINFRA GHANA LIMITED, MTN
05.2018 - Current
NOC FRONT OFFICE ENGINEER (L1 TRANSMISSION ENGINEER)
LINFRA GHANA LIMITED
06.2015 - 05.2018
NETWORK DRIVE TEST ENGINEER (TRAINEE), DRIVE TEST ENGINEER
TELINNO CONSULTING LIMITED, HADATECH VISIONS GHANA LIMITED
02.2015 - 04.2015
RF Drive Test Engineer Trainee
Hadatech Visions Ghana Limited
08.2014 - 12.2014
08.2012 - 06.2013
Post Graduate Certificate - Management Information Systems
B.Sc. - Telecommunication Engineering
Ghana Communication and Technology
University
S.S.E - General Science
Prestige Remedial Academy, W.A
S.S.S.C.E - General Science
Ghana National College
Certificate in Project Management - undefined
Accra Business School
Certificate - CCNA
Ghana Institute of Management and Public
Administration
Advance Certificate In ComputerNetworking( CCNA) -
GIMPA
Professional Development ) 2013 IT Service Management ( ITILv3) Hadatech Visions Ghana Limited - undefined
University of Ghana
Optimization and Drive Testing -
Hadatech Visions Ghana Limited