PRINCE RICHARD ARYEH
Bank Manager
OSINO,Eastern Region
Summary
Professional bank branch manager with over 10 years of experience. Proficient in all aspects of bank management and operation, including account management, customer service, staff coordination and product sales.
Exemplary customer service skills and thorough knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
6
6
years of professional experience
Work History
Bank Branch Manager
ADWENPA CO-OPERATIVE CREDIT UNION LTD
2018.10 - Current
- Lead staff of over 15 personnel by implementing training, engaging in proactive problem solving and ensuring company compliance.
- Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
- Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business connections.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Generated financial and operational reports to assist management with business strategy.
- Boosted sales and customer loyalty through incentive programs.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Sales and Marketing Coordinator
Yilo Star Microfinance ltd
2017.04 - 2018.09
- Worked directly with an average of 150 customers per week to oversee account management and troubleshoot any problems that occurred.
- Opened 250 new various types of accounts for customers, including checking, savings, business, and CD accounts.
- Partnered with customers individually to help them get the most out of their accounts and understand the features offered.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Implemented advertising campaigns and prepared promotional materials.
- Monitored and reported on sales performance metrics to inform decision making.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Supported sales staff by providing market trends, account analyses and new product information.
- Created and maintained customer databases to facilitate customer segmentation.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Executed digital campaigns to improve brand awareness and online presence.
- Coordinated with media representatives and sponsors to conduct press releases and promotions.
- Researched competitor marketing trends and prices using data analysis.
- Examined needs, wants and spending patterns of target audience.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Maintained up-to-date knowledge of products and services offered to customers.
Education
Bachelor of Arts - INTEGRATED MANAGEMENT STUDIES
12.2015
Skills
- Staff evaluations
- Financial analysis
- Business operations
- Risk mitigation strategies
- Banking products and services
- Xero proficiency
- Analytical skills
- Customer service
- Team Player
- Financial Administration
- Customer and Vendor Relations
- Motivational Techniques
- Financial Industry Computer Systems Loan Accountant
Profession Relevant Skills
- Excellent critical thinking capacity and application.
- Adept at performing under pressure or on tight deadlines.
- Solid knowledge of credit and financing policies and procedures.
- Proficient with state and federal banking regulations
- Strong work ethic and drive to perform.
- Skilled in both written and spoken communication.
- Able to work alone or among a larger group.
Languages
English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)
Ewe
Bilingual or Proficient (C2)
Hobbies and Interests
When I am not at work, I enjoy a range of hobbies. For example, I enjoy tabletop games and role-playing games that allow me to explore my creative side. I also regularly enjoy listening to circular musics.
Timeline
Bank Branch Manager - ADWENPA CO-OPERATIVE CREDIT UNION LTD
2018.10 - Current
Sales and Marketing Coordinator - Yilo Star Microfinance ltd
2017.04 - 2018.09
UNIVERSITY FOR DEVELOPMENT STUDIES - Bachelor of Arts, INTEGRATED MANAGEMENT STUDIES
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