Microsoft Suite
Prince Opoku Nimako
Manager
Accra
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Branch Manager (Full Time)
Starbites
Tesano, Accra, Ghana
06.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
Swing Manager (Full Time)
McDonald
Jeddah, Saudi Arabia
01.2020 - 12.2023
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
National Service Personnel
Ghana Education Service
Sapeiman, Accra - Ghana
08.2019 - 08.2020
- Assisted classroom teachers in achieving instructional goals.
- Supported pupils in sports activities and performed administrative tasks.
Education
Bachelor Of Education - Educational Psychology
University of Cape Coast
Cape Coast, Ghana05.2019
WASSCE - General Arts
Nkawkaw Senior High School
Nkawkaw, Eastern Region05.2013
Skills
Marketing
Cash Handling
Staff Management
Customer service awareness
Strong team-builder
Accounts Receivable
Documentation
Relationship building and management
Employee Development
Approachable
Software
Certification
Crew Trainer Certificate
Timeline
Branch Manager (Full Time)
Starbites
06.2023 - Current
Excellence in Revenue Generation
06-2023
Crew Trainer Certificate
06-2022
Best Drive-Thru Presenter
06-2022
Best Crew in Hospitality
06-2021
Swing Manager (Full Time)
McDonald
01.2020 - 12.2023
National Service Personnel
Ghana Education Service
08.2019 - 08.2020
Bachelor Of Education - Educational Psychology
University of Cape Coast
WASSCE - General Arts
Nkawkaw Senior High School