Prince Komla Ankuyi
Accra
Summary
Dynamic leader with a proven track record at Fair Trade Outsourcing, Ghana, enhancing operational efficiency and employee engagement. Excelled in staff training and development, and customer service, significantly reducing error rates. Skilled in decision-making and public speaking, adept at driving performance improvement and achieving quality control objectives.
Overview
12
12
years of professional experience
Work History
Manager on Duty
Fair Trade Outsourcing, Ghana
Accra
02.2023 - Current
- Created schedules for staff members according to business needs.
- Implemented new operational procedures, increasing efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted regular team meetings to discuss operational issues.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented quality control measures, significantly reducing error rates.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Delegated tasks among team members according to their strengths and abilities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Children Ministry Teacher
E.P. Church Lapaz
Accra
01.2015 - 12.2023
- Presented and prepared weekly sermons and bible lessons for congregation.
- Utilized music, art, drama, storytelling, games to teach Biblical concepts in an interactive way.
- Carried out administrative responsibilities for children's ministry.
Shift Manager
Fair Trade Outsourcing, Ghana
Accra
03.2022 - 02.2023
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on proctoring.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Communicated with other shift managers to facilitate continuum of customer service.
Floor Manager
Fair Trade Outsourcing, Ghana
Accra
10.2021 - 03.2022
- Improved customer service ratings by developing strong knowledge of company's products and services.
- Provided training and guidance to new employees regarding company policies and procedures.
- Maintained a safe, clean and organized floor environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative (Watcher)
Fair Trade Outsourcing, Ghana
Accra
07.2021 - 09.2021
- Monitored test-takers to avoid any breaches in real time.
- Assisted test-takers in real time, anytime they faced issues.
- Allowing test takers to take their approved breaks when time is due.
- Filing incident reports for any academic integrity incidents encountered.
Customer Service Representative (Reviewer)
Fair Trade Outsourcing, Ghana
Accra
04.2021 - 06.2021
- Addressed all possible breaches after review.
- File incident reports for any academic integrity issues seen.
- Reported to management all crucial incidents.
National Builders Corps
Ghana Standards Authority
Accra
09.2018 - 04.2021
- Helped department leaders devise and implement remediation plans to address identified concerns.
- Performed testing of internal controls based upon strict regulations.
- Researched changes in laws to maintain adherence to financial regulations.
- Responded promptly to requests from external suppliers regarding document status updates.
- Reviewed incoming documents for accuracy and compliance with established procedures.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
National Service Personnel
Ghana Standards Authority
Accra
09.2017 - 08.2018
- Developed reports summarising key performance indicators related to document control activities.
- Responded promptly to requests from external suppliers regarding document status updates.
- Reviewed incoming documents for accuracy and compliance with established procedures.
- Helped department leaders devise and implement remediation plans to address identified concerns.
- Researched and implemented best practices to improve audit results.
Intern
The Coca-Cola Bottling Company of Ghana
Accra
06.2016 - 08.2016
- Compiled and presented reports on customer feedback to inform marketing strategies.
- Devised processes for using research data to identify and capitalize on advertising opportunities.
- Compiled targeted or exhaustive marketing data based on needs of specific research projects.
- Provided administrative support to the marketing team, including scheduling meetings and managing correspondence.
Marketing Agent
One 4 All Card
Accra
07.2013 - 08.2013
- Assisted in implementation and tracking to support current and future marketing programs.
- Prepared marketing campaign budgets with finance personnel.
- Served as resource for cross-functional teams to assist in executing marketing strategies and objectives.
- Marketed products and services at tradeshows and promotional events.
Education
Bachelor of Science - Marketing
University of Professional Studies, Accra
Accra, Ghana06-2017
WASSCE - Business
Mawuli Senior High School
Volta Region06-2013
Skills
- Employee engagement
- Staff training and development
- Customer service focus
- Policy enforcement
- Scheduling proficiency
- Sales and marketing
- Staff discipline
- Public speaking
- Data analytics
- Task delegation
- Customer service
- Goal oriented
- Quality control
- Decision-making
Affiliations
- Playing football and video games
- Watching movies
- Listening to Music
- ▪ Planning and organizing corporate and social events
- Photography
Languages
English
First Language
English
Intermediate (B1)
B1
Accomplishments
- Best Manager for the Year at Fair Trade Outsourcing (2022)
- Appointed as EPSU District B President in 2024 till date.
- Appointed as EPSU Lapaz President in 2020 till date.
- Appointed as Sports Chairman for EPSU West Volta in 2019.
References
References available upon request.
Timeline
Manager on Duty
Fair Trade Outsourcing, Ghana
02.2023 - Current
Shift Manager
Fair Trade Outsourcing, Ghana
03.2022 - 02.2023
Floor Manager
Fair Trade Outsourcing, Ghana
10.2021 - 03.2022
Customer Service Representative (Watcher)
Fair Trade Outsourcing, Ghana
07.2021 - 09.2021
Customer Service Representative (Reviewer)
Fair Trade Outsourcing, Ghana
04.2021 - 06.2021
National Builders Corps
Ghana Standards Authority
09.2018 - 04.2021
National Service Personnel
Ghana Standards Authority
09.2017 - 08.2018
Intern
The Coca-Cola Bottling Company of Ghana
06.2016 - 08.2016
Children Ministry Teacher
E.P. Church Lapaz
01.2015 - 12.2023
Marketing Agent
One 4 All Card
07.2013 - 08.2013
Bachelor of Science - Marketing
University of Professional Studies, Accra
WASSCE - Business
Mawuli Senior High School
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