Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Intern
Prince Massaquoi

Prince Massaquoi

Accra

Summary

Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.

Seasoned Hotel General Manager with comprehensive experience in overseeing all aspects of hotel operations, from guest services to budget management. Possess strong leadership skills for driving team performance and implementing strategic initiatives. Known for boosting hotel's reputation through effective customer relationship management and robust revenue growth strategies. Committed to enhancing overall guest satisfaction which has consistently resulted in high ratings and positive reviews.

Seasoned lodging manager with a solid background in managing hotel operations and enhancing guest satisfaction. Skilled in staff leadership, operational efficiency, and revenue growth strategies. Demonstrated ability to improve service delivery and streamline booking processes for optimal occupancy rates. Proven track record in fostering team development and executing cost-control measures to drive profitability and guest loyalty.

Seasoned Hotel General Manager known for exceptional productivity and efficiency in task completion. Possess specialized skills in operational management, financial oversight, and customer service excellence. Excel in leadership, problem-solving, and communication, ensuring smooth hotel operations and guest satisfaction.

Methodical hotel manager offering several-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills.

Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Several years driving growth and brand recognition for major hotel chains.

Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience

Work History

HOTEL GENERAL MANAGER

DREAM WHITE HOTEL
Accra
01.2021 - 01.2023
  • Daily operations, Staff management, quality assurance, guest satisfaction, financial management..

FRONT MANAGER

GBEDZE HOTEL BEACH RESORT
01.2017 - 01.2020
  • Front desk operations and management, guest relations & services, administrative & financial, good..

Receptionist

RLJ Kendeja Resort & villas
Monrovia
04.2015 - 04.2017
  • Monitored office supplies inventory and placed orders when necessary.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Collated, bound and stored computer-generated reports.

FRONT DESK SUPERVISOR

RLJ KENDEJA RESORT & VILLAS
01.2011 - 01.2017
  • Supervision and management, customer service, training and development, supervision, and problem-solving.

Education

ADVANCE DIPLOMA - HOTEL MANAGEMENT

SIMPLEANER
01.2022

ADVANCE CERTIFICATE - ERHICAL HACKING

SIMPLEANER
01.2021

ADVACE DIPLOMA - INDUSTRIAL ELECTRICITY

HUMANITY FIRST AHMADIYYA VOCATIONAL & TECHNICAL COLLEGE
01.2012

High School Diploma -

African Christian Fellowship International School
Monrovia
08-2005

Skills

  • Quick learner
  • Typography
  • Indesign
  • Illustrator
  • Photography
  • Graphic Design
  • Financial management
  • Staff management
  • Quality assurance
  • Guest satisfaction
  • Operational efficiency
  • Customer service
  • Problem solving
  • Employee training
  • Team building
  • Budgeting
  • Revenue management
  • Conflict resolution
  • Time management
  • Guest relations
  • Administrative skills
  • Budget implementation
  • Employee performance reviews
  • Task prioritization
  • Pricing strategy
  • Employee development
  • Strategic planning
  • Operations management
  • Marketing management
  • Reception oversight
  • Multi-department management
  • Reservation management
  • Employee scheduling
  • Rooms division management
  • Multitasking

Languages

English, True, True, True, True

Languages

English
First Language

Timeline

HOTEL GENERAL MANAGER

DREAM WHITE HOTEL
01.2021 - 01.2023

FRONT MANAGER

GBEDZE HOTEL BEACH RESORT
01.2017 - 01.2020

Receptionist

RLJ Kendeja Resort & villas
04.2015 - 04.2017

FRONT DESK SUPERVISOR

RLJ KENDEJA RESORT & VILLAS
01.2011 - 01.2017

ADVANCE DIPLOMA - HOTEL MANAGEMENT

SIMPLEANER

ADVANCE CERTIFICATE - ERHICAL HACKING

SIMPLEANER

ADVACE DIPLOMA - INDUSTRIAL ELECTRICITY

HUMANITY FIRST AHMADIYYA VOCATIONAL & TECHNICAL COLLEGE

High School Diploma -

African Christian Fellowship International School
Prince Massaquoi