PRINCE EDWARD ARTHUR
Accra,accra
Summary
With over 9 years in financial and insurance services, i have excels in KYC compliance and customer account management. My robust experience in cash handling and account verification, alongside a strong dedication in ensuring high quality customer service, positions me as an ideal candidate for further advancing operational excellence.
Overview
10
10
years of professional experience
Work History
Teller
Republic Bank Ghana PLC
08.2018 - Current
- Providing a range of Retail and Commercial Banking Transactions
- Managing customer enquiries and complaints
- Initiating and opening of new accounts
- Signing customers up on e-channels and ensuring usage of the channels
- Supervised and trained staff on new and the upgrade of products
- Customer lifecycle management including reactivation of dormant accounts
- Comply with all operational, security and control policies and procedures
- Cross selling to customers on the bank’s products and services to customers
Sales Agent
Prudential Life Insurance Ghana
03.2018 - 07.2018
- Identifying new markets for the organisation
- Preparing weekly and monthly sales reports and updates for the Zonal Sales Head for monthly performance review meetings
- Developing new sales strategies to ensure realistic targets are met
- Managing customer complaints and resolving them within agreed turnaround time and ensuring effective feedback process
- Supervising and training of new sales staff in my team
- Ensuring full compliance of company’s processes and procedures are adhered to by all team members
- Cross selling of products to customers and soliciting for referrals
Credit and Investment Analyst
Dream Finance Ltd
09.2017 - 03.2018
- Managing colleague officers as a supervisor
- Providing Investment solutions to a wide range of high-net-worth customers
- Supervised and trained staff on new and upgraded products
- Customer lifecycle management
- Responding to client needs and complaints and regular follow-up on their complaints and satisfaction levels and as well provided additional support where necessary
- Cross selling to customers and advising customers on which product best meet their needs
- Prospecting for new and prospective clients for the business
Sales Officer
Donewell Life Insurance
04.2016 - 08.2017
- Identifying new markets for the organisation
- Preparing weekly and monthly sales reports and updates for the Zonal Sales Head for monthly performance review meetings
- Developing new sales strategies to ensure realistic targets are met
- Managing customer complaints and resolving them within agreed turnaround time and ensuring effective feedback process
- Supervising and training of new sales staff in my team
- Ensuring full compliance of company’s processes and procedures are adhered to by all team members
- Cross selling of products to customers and soliciting for referrals
Customer Advisor
Barclays Bank Ghana Ltd
09.2015 - 09.2016
- Providing a range of Retail and Commercial Banking Transactions
- Managing the enquiries desk for the branch to include controlled stationery
- Reconciling of internal and office accounts
- Managing customer enquiries and complaints
- Initiating and opening of new accounts
- Signing customers up on e-channels and ensuring usage of the channels
- Supervising and training staff on new and the upgrade of products
- Customer lifecycle management
- Comply with all operational, security and control policies and procedures
- Cross selling to customers on the bank’s products and services to customers
Education
HND - Computer Science
Kumasi Technical University
Kamasi07.2015
Bachelor of Science - Computer Science
Central University College
Kumasi02.2027
Skills
- AML Procedures
- Cash Handling
- Account Verification
- Quality Assurance
- Workflow Tools Management
- KYC Compliance
Timeline
Teller
Republic Bank Ghana PLC
08.2018 - Current
Sales Agent
Prudential Life Insurance Ghana
03.2018 - 07.2018
Credit and Investment Analyst
Dream Finance Ltd
09.2017 - 03.2018
Sales Officer
Donewell Life Insurance
04.2016 - 08.2017
Customer Advisor
Barclays Bank Ghana Ltd
09.2015 - 09.2016
HND - Computer Science
Kumasi Technical University
Bachelor of Science - Computer Science
Central University College
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