PRINCE YAW OFORI
ABEKA ACCRA
Summary
Results-driven Head of Operations known for productivity and efficient task completion. Specialize in process optimization, and team leadership. Excel in communication, problem-solving, and adaptability to drive operations forward. Committed to continuous improvement and operational excellence to develop and expand existing markets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Service Head of Operations
Access Bank Plc (Ghana)
01.2023 - Current
- Ensures Compliance and Document Verification: Responsible for ensuring all documents presented for payment processing adhere strictly to the Bank's Standard Operating Procedures (SOP)
- This includes verifying the authenticity and correctness of documents to prevent errors and fraud.
- Financial Oversight and Authorization: Authorized and monitored the processing of Operating Expenses (Opex) and Capital Expenses (Capex)
- Checks figures, entries, and documents for accuracy and compliance with banking regulations.
- Team Leadership and Training: Lead the team in planning, coordinating, and executing daily operations
- Conducts weekly training sessions on SOPs and circulated information to staff, ensuring alignment with banking standards and regulations.
- Financial Transactions and Reporting: Utilize banking software such as Flexcube to process transactions and manage general ledger entries
- Prepare and process staff salaries using advanced Excel macros, ensuring timely and accurate payments.
- Operational Excellence and Audits: Played a key role in achieving zero exceptions during quarterly external audits by maintaining meticulous records and adherence to operational standards
- Acts as Head of Domestic Operations in the absence of the department head.
- Additional Responsibilities: Manages cash advances for urgent bank expenses and ensured timely retirement
- Plan and executes payment amortization schedules in collaboration with the Financial Control team
- Prepare manager’s cheques for utilities, taxes, and other payments as required.
Retail Operations Officer
Access Bank Plc (Ghana)
07.2019 - 09.2022
- Customer Service and Transaction Management: Provided excellent customer service by handling customer transactions including deposits, withdrawals, cheque cashing, and remittance transactions
- Ensured customer satisfaction by resolving queries and promoting bank products effectively.
- Product Promotion and Sales: Cross-sold bank products and services to customers based on their needs, enhancing customer engagement and satisfaction
- Informed customers about new services and promotions to increase product adoption.
- Operations Oversight and Compliance: Managed ATM operations, ensuring adequate cash supply and resolving operational issues promptly
- Processed foreign exchange transactions in compliance with regulatory requirements.
- Account Management and Administration: Opened and serviced customer accounts, maintaining accurate records and ensuring compliance with banking regulations
- Prepared daily vault balances and conducted end-of-day reconciliation activities.
- Team Collaboration and Support: Collaborated with team members to achieve branch targets and maintain operational efficiency
- Supported other branch functions as needed to ensure smooth branch operations.
Human Capital and Admin. Officer
The Seed Funds Savings and Loans Co. Ltd.
08.2018 - 06.2019
- Recruitment and Onboarding: Managed the recruitment process for field tellers, conducting interviews and coordinating onboarding programs
- Liaised with line managers to ensure new hires were effectively integrated into the organization.
- HRIS Implementation and Administration: Implemented strategies to streamline employee information management using HR Information Systems (HRIS)
- Ensured accurate and timely processing of monthly salaries for supportive staff.
- Procurement and Inventory Management: Managed the procurement process, ensuring timely availability of inventory and preparing accurate inventory reports for departmental use
- Coordinated repairs for damaged company assets to maintain operational efficiency.
- Employee Engagement and Events: Organized employee events to foster team spirit and boost morale
- Published monthly HR newsletters to keep staff informed about company updates and initiatives.
Human Capital & Admin (National Service)
The Seed Funds Savings and Loans Co. Ltd.
09.2017 - 08.2018
- Recruitment Support and Documentation: Prepared interview reports for newly recruited staff and managed exit interviews and paperwork for contract staff
- Ensured compliance with company policies and procedures throughout the recruitment process.
- Procurement and Inventory Oversight: Managed procurement activities to prevent inventory shortages and maintained accurate records of company assets
- Scheduled vehicle servicing to ensure operational readiness and safety compliance.
Intern
Ghana Ports and Harbour Authority
07.2016 - 08.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Verified export documents and ensured compliance with regulations
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Master’s in Project Management -
Kwame Nkrumah University of Science and Technology
03.2025
BSc Business Administration -
University of Ghana
12.2017
West African Senior School Certificate Examination (WASSCE) -
Adisadel College
07.2013
Skills
- Proficient in MS Project, and HRMS applications
- Event planning and design
- Operational Excellence
- Teamwork and Collaboration
Certification
- · Chartered Institute of Bankers
October 2023 - June 2024
References
Perpetual Meg Annan, Head, Franchise Banking, Access Bank Ghana Plc, 0244974738
Timeline
Assistant Branch Service Head of Operations
Access Bank Plc (Ghana)
01.2023 - Current
Retail Operations Officer
Access Bank Plc (Ghana)
07.2019 - 09.2022
Human Capital and Admin. Officer
The Seed Funds Savings and Loans Co. Ltd.
08.2018 - 06.2019
Human Capital & Admin (National Service)
The Seed Funds Savings and Loans Co. Ltd.
09.2017 - 08.2018
Intern
Ghana Ports and Harbour Authority
07.2016 - 08.2016
Master’s in Project Management -
Kwame Nkrumah University of Science and Technology
BSc Business Administration -
University of Ghana
West African Senior School Certificate Examination (WASSCE) -
Adisadel College
- · Chartered Institute of Bankers
October 2023 - June 2024
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