Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prince Owusu M Ensah

Accra,AA

Summary

Proven leader and dependable professional with a track record of enhancing operational efficiency at MTN by leveraging expertise in customs regulations and import-export procedures. Demonstrates exceptional communication skills and integrity, fostering trust and loyalty among clients and teams. Achieved significant improvements in team performance and customer service standards. Dependable Border Protection Officer with experience investigating and inspecting people and carrier goods. Adept at detecting border law infractions and violations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Supervising Agent

MTN
07.2016 - 12.2017
  • Prepared reports and analyzed data to assist in determining corporate goals.
  • Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
  • Organized ongoing training sessions to keep the team updated on industry developments, enabling them to provide the best possible advice to clients.
  • Monitored and evaluated fellow agents' performance.
  • Optimized resource allocation by identifying areas needing improvement through data analysis, driving cost-saving measures and improved efficiency.
  • Maintained detailed records of all transactions, complying with regulatory requirements and promoting transparency within the agency.
  • Provided prompt claim resolution support by working closely with adjusters and clients throughout the process.
  • Collaborated with other departments, such as underwriting and claims, ensuring smooth transactional processes for clients.

Secretary

P&M Properties
01.2018 - 01.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Customs Officer

GRA
01.2021 - Current
  • Assisted in the development of comprehensive training programs for new customs officers, improving overall team performance and expertise.
  • Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
  • Prevented the smuggling of illegal goods through diligent inspection of vehicles, luggage, and cargo containers.
  • Facilitated efficient processing of foreign visitors by verifying visas and ensuring adherence to immigration requirements.
  • Improved inter-agency communication by maintaining open lines of dialogue with partner organizations such as the Department of Homeland Security, Border Patrol, and Immigration Services.
  • Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
  • Detected fraudulent documents and impersonations through expert knowledge of passport verification techniques, leading to the arrest of numerous identity thieves and fraudsters.
  • Reduced instances of human trafficking through vigilant observation, identification of red flags, and immediate reporting to appropriate authorities.
  • Conducted risk assessments on incoming shipments, prioritizing those requiring further examination based on potential threat levels.
  • Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
  • Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
  • Prevented illegal trafficking of people and narcotics.
  • Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions.

Education

HND - IT( INFORMATION TECHNOLOGY)

Takoradi Technical University
02.2026

WACCE - Business

AFTECH
Takoradi
06.2016

Skills

  • Customs regulations knowledge
  • Import-Export Procedures
  • Integrity and Honesty
  • Security awareness
  • Customs documentation
  • Cross-cultural sensitivity
  • Legal requirements
  • Customer Service
  • Computer Skills
  • Excellent Communication
  • Dependable and Responsible

Timeline

Customs Officer

GRA
01.2021 - Current

Secretary

P&M Properties
01.2018 - 01.2020

Supervising Agent

MTN
07.2016 - 12.2017

HND - IT( INFORMATION TECHNOLOGY)

Takoradi Technical University

WACCE - Business

AFTECH

Similar Profiles

CREATE PROFILE
Prince Owusu M Ensah