Prince Ofori
Seven Hills
Summary
Experienced logistics and travel management professional skilled in leading operations and enhancing efficiency. Proven ability to supervise teams, streamline processes, and resolve client issues across diverse environments. Dedicated to optimizing logistics and travel solutions while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Local Transport Operations Manager
Ezi Loads Australia
Sydney
02.2024 - 10.2025
- Directed Sydney-based local logistics operations, managing pick-up/delivery services, warehousing, and storage for diverse clients.
- Supervised team of over 50 drivers and warehouse operatives, conducting training on safety protocols and load securement to comply with Heavy Vehicle National Law (HVNL)
- Streamlined daily dispatch and routing processes, reducing empty runs by 22% and improving vehicle utilization
- Liaised with clients and suppliers to resolve issues, maintain service levels, and support business growth in competitive Sydney market
Contiki Holiday
04.2022 - 04.2023
- Taking enquiries from direct customers and travel agents via phone, email and chat.
- Providing general and specific advice about different travel destinations.
- Collecting and dealing with client payments.
- Making alternative arrangements for clients who have had their trips interrupted by unforeseen issues.
Ezi Load Logistics
07.2020 - 04.2022
- Loading and unloading delivery truck.
- Organising a synchronised multi-stop delivery depending on daily orders.
Adventure World Travel
05.2018 - 05.2020
- Telephonic consultation with an international clientele, interested in booking tailor-made safaris and package tours.
- Providing general and specific advice about different travel destinations.
- Drawing up of attractive travel itineraries that meet the client’s budget and expectations.
- Making suitable arrangements with lodges, hotels, tour operators, car rental, transfer companies, etc.
- Advising the client about travel issues including required documentation and financial matters such as appropriate exchange rates.
- Collecting and dealing with client payments.
- Approving supplier invoices for payments.
- Performing general administration tasks.
- Dealing with and documenting complaints in an efficient and diplomatic manner.
- Making alternative arrangements for clients who have had their trips interrupted by unforeseen issues.
- Africa Destination Expert
Manager
Flight Centre Merrylands
04.2016 - 05.2018
- Lead your team and drive growth to achieve targets.
- Monitor and coach staff performance.
- Design and tailor travel packages to suit the needs of our members.
- Interview, recruit and train suitable applicants to build your team.
- Foster a positive and competitive work culture.
Travel consultant
Flight Centre Casula
10.2012 - 04.2016
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
- Collect deposits and balances.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
- Handle unforeseen problems and complaints and determine eligibility for money returns.
- Attend conferences to maintain familiarity with tourism trends.
- Create and update electronic records of clients.
- Maintain relationships with key persons.
- Keep financial statements and documents.
- Reach the revenue and profit targets.
Education
Certificate Of Completion - Introduction To AI For Business
Tafe New South Wales
01.2026 - 02.2026
Bachelor of Business and Commerce - Accounting
University of Western Sydney
ParramattaHigh School Certificate -
Blacktown Boys High School
Skills
- Customer service skills
- Problem-solving skills
- Negotiating rates
- Building itineraries
- Data analysis
- Time management
- Effective communication
- Analytical thinking
- Organizational skills
- Staff supervision
- Logistics management
- Logistics coordination
- Team leadership
- Client relationship management
Languages
English
Upper Intermediate (B2)
B2
Affiliations
- 2012: University of Western Sydney Soccer Fundraiser, raising health issues through sporting events
- 2011: Zone and Volleyball Fundraiser, serving students at sporting events
- 2011: Red Shield Appeal, helping sort and organise fundamental aspects for disadvantaged students within the nearby district.
Accomplishments
- 2011: Athlete of the year, MacArthur Rams FC
- 2011: Most Excelled in Mathematics and Business Studies
- 2010-2008: 1st Place, Athletics Carnival – 100m, 200m, Relay
References
References available upon request.
Timeline
Certificate Of Completion - Introduction To AI For Business
Tafe New South Wales
01.2026 - 02.2026
Local Transport Operations Manager
Ezi Loads Australia
02.2024 - 10.2025
Contiki Holiday
04.2022 - 04.2023
Ezi Load Logistics
07.2020 - 04.2022
Adventure World Travel
05.2018 - 05.2020
Manager
Flight Centre Merrylands
04.2016 - 05.2018
Travel consultant
Flight Centre Casula
10.2012 - 04.2016
Bachelor of Business and Commerce - Accounting
University of Western Sydney
High School Certificate -
Blacktown Boys High School