Summary
Overview
Work History
Education
Skills
Interests Skills Abilities
Carrier Objective
Timeline
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PRINCE OFEI DODOO

Summary

Experienced Technical Support Specialist proficient in systems analysis, diagnostics, troubleshooting, and conflict resolution, with a strong focus on delivering exceptional customer service. Demonstrates excellent organizational and problem-solving skills, excels in team environments, and maintains a strong work ethic.

Overview

10
10
years of professional experience

Work History

Field Engineer

FREELANCER
01.2024 - Current
  • Installing and configuring networks and Internet systems.
  • Performing routine network maintenance.
  • Troubleshooting network or server problems.
  • Assisting clients or end users within their organizations.
  • Advanced troubleshooting and network optimization.
  • Installing, testing, monitoring and maintaining telecom and other related equipment.
  • Executing testing and assessing procedures on network equipment as per standards.
  • Monitoring network regularly and resolving issues related to network transmissions and connectivity.
  • Understanding the need for change or development of networks.
  • Installing, maintaining and configuring all levels of data communication systems.
  • Overseeing network issues and troubleshooting when necessary.
  • Ability to work flexible hours and solve issues related to circuit and connectivity problems.

Network Support Staff

STANDARD CHARTERED BANK
01.2020 - 05.2024
  • Install, configure, and maintain cisco servers and switches to ensure optimal performance and security.
  • Oversee the maintenance of workstations for all employees, ensuring functionality and adherence to security protocols.
  • Monitor and sustain network connectivity for stable and secure resource access.
  • Configure routers and switches (Basically Cisco) for ATMs and Branches.
  • Provide Level 1 technical support to end-users, resolving issues promptly and effectively by phone or in person.
  • Conduct troubleshooting of IT issues, identifying root causes and implementing solutions to minimize disruptions.
  • Monitor and analyze system performance metrics, utilizing monitoring tools to ensure efficient operation and preemptive problem resolution.
  • Address all other IT-related issues as they arise, demonstrating adaptability and problem-solving skills across various domains of IT infrastructure.
  • Collate all Nodes in Nlyte.
  • Deliver training to users on system usage, data security, and software applications.
  • Contribute to IT projects such as upgrades, migrations, and implementations.

Head of IT and Networks

YAHAD INFRASTRUCTURE
01.2016 - 01.2020
  • Offer initial technical support to end-users, addressing hardware and software issues.
  • Monitor internal ticketing systems at customers' sites and address basic support requests.
  • Record and prioritize service requests in the ticketing system for efficient resolution.
  • Aid users with system access, password resets, and account-related inquiries.
  • Collaborate with IT teams to resolve complex technical issues effectively.
  • Maintain and update documentation of common issues and resolutions for knowledge base enhancement.
  • Consult with vendors, conduct research, and evaluate products for equipment selection and installation.
  • Perform repairs on desktops, laptops, printers, and authorized peripheral equipment.
  • Provide both face-to-face and remote technical assistance to users via various channels.
  • Execute deployments, conduct system backups, and ensure data integrity for disaster recovery.
  • Check performance-related issues and network support problems, respond to complaints and queries, provide technical advice, and solve employees' technical problems by phone or in person.

Network Support Engineer

STANBIC BANK GHANA
01.2015 - 01.2016
  • Company Overview: (National Service)
  • Responsible for testing, installation, and maintains computer and IT systems, local area networks and wide area networks.
  • Configure routers and switches (Basically Cisco) for ATMs and Branches.
  • Make sure all networks (nationwide) from branch to ATMs are working.
  • Check performance-related issues and network support problems, respond to complaints and queries, provide technical advice, and solve employees' technical problems by phone or in person.
  • Perform other key duties and non-routine tasks.
  • Provide monthly report for (up time and down times) from Branches and ATMs.
  • Address other IT related issues that pop up.
  • (National Service)

Education

BSc. - Computer Engineering

KNUST
01.2015

SSCE Certificate -

Adonten Senior High
01.2005

B.E.C.E Certificate -

Emills Int. School
01.2002

Skills

  • Network infrastructure management
  • Professional networking
  • Network switching and routing
  • Hardware replacement and setup
  • Network cabling management
  • Proficient in Microsoft Office Suite
  • Effective communication
  • Interpersonal relations
  • Self-directed work
  • Ability to work in a team
  • Data analysis
  • Technical troubleshooting

Interests Skills Abilities

  • Networking
  • Switching and Routing
  • Computer hardware replacement and configuration
  • Cabling
  • Microsoft Office Suite
  • Communication skills and interpersonal relations
  • Ability to work independently and in a team
  • Doing research

Carrier Objective

Experienced Technical Support Specialist proficient in systems analysis, diagnostics, troubleshooting, and conflict resolution, with a strong focus on delivering exceptional customer service. Demonstrates excellent organizational and problem-solving skills, excels in team environments, and maintains a strong work ethic.

Timeline

Field Engineer

FREELANCER
01.2024 - Current

Network Support Staff

STANDARD CHARTERED BANK
01.2020 - 05.2024

Head of IT and Networks

YAHAD INFRASTRUCTURE
01.2016 - 01.2020

Network Support Engineer

STANBIC BANK GHANA
01.2015 - 01.2016

SSCE Certificate -

Adonten Senior High

B.E.C.E Certificate -

Emills Int. School

BSc. - Computer Engineering

KNUST

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