Prince Odei Nyarko
Accra
Summary
Dynamic IT Systems Administrator with a proven track record at Sun Electronics LTD, excelling in network administration and system security. Expert in troubleshooting and providing technical support, I successfully implemented robust security measures, enhancing data protection and ensuring seamless operations. A collaborative problem solver, I thrive in fast-paced environments, driving projects to completion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Administrator
SUN ELECTRONICS
LEGONN
04.2023 - Current
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems
- Reduced company downtime by proactively managing server backups and disaster recovery planning
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution
- Achieved faster network connectivity by installing high-performance routers, switches, and access points
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
Customer Service Executive
SUN ELECTRONICS
LEGONN
11.2021 - 04.2023
- Described product and service details to customers to provide information on benefits and advantages
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat
- Resolved customer billing errors by researching issues in the system, asking open-ended questions and determining root causes of problems
- Developed working relationships with internal and external customers while assisting with account management duties
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and canceled policies.
Education
BSC. Information Technology -
Pentecost University
08.2021
High School (Science) -
Presbyterian Boys’ Senior High School
06.2017
Skills
- Active listening
- Order fulfillment
- Issue resolution
- Database management
- Security system setup
- HTML development
- JavaScript programming
- CSS styling
- Web application design
- Google Ads management
- Server administration
- Hardware troubleshooting
- Software installation
- Network administration
- Problem solving
- System security
- Operating system setup
- Technical support
- Asset management
- Project management
- Team collaboration
- System configuration
- Camera installation
- Customer service and support
Certification
Google Ads Manager Training, 2022
Languages
English
First Language
Spanish
Elementary (A2)
A2
French
Elementary (A2)
A2
References
References available upon request.
Timeline
IT Administrator
SUN ELECTRONICS
04.2023 - Current
Customer Service Executive
SUN ELECTRONICS
11.2021 - 04.2023
BSC. Information Technology -
Pentecost University
High School (Science) -
Presbyterian Boys’ Senior High School
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