Prince Mensah
Kumasi
Summary
Dedicated Technical Support Representative with proven skills in troubleshooting, user support, and service desk operations. Committed to enhancing customer satisfaction through effective software installation and configuration.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
gold
Kumasi
02.2024 - Current
- Provided technical assistance to customers via phone and email support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated advanced product knowledge to solve customer issues effectively.
Men's Suit Specialist
obobo suits
Kumasi
03.2023 - Current
- Assisted customers in selecting tailored suits and accessories for special occasions.
- Provided expert fitting consultations to ensure optimal suit comfort and style.
- Trained new staff on product knowledge and customer service best practices.
- Developed personalized styling recommendations based on individual client preferences.
Graphic Designer
khobby_one
Kumasi
01.2023 - Current
- Designed visuals, logos, and arrangements for product depictions, corporate identity, and online platforms.
- Refined photographs for utilization across digital media platforms including web banners and social media posts.
- Developed promotional displays, packaging, and marketing materials for retail environments.
Education
High School Diploma -
POTSIN T.I AHMADIYYA
GOMOA POTSIN06-2017
Skills
- Technical troubleshooting
- Software installation and configuration
- Remote support services
- Service desk operations
- Customer relationship management
- Operating systems
- Incident tracking
- Account updating
- LAN/WAN
- User support
- Mac systems
- System diagnostics
- Staff education and training
- Data entry
- System administration
Languages
English
Proficient (C2)
C2
Accomplishments
BEST DESIGNER TAILORED SUIT BY OBOBO
References
References available upon request.
Timeline
Technical Support Representative
gold
02.2024 - Current
Men's Suit Specialist
obobo suits
03.2023 - Current
Graphic Designer
khobby_one
01.2023 - Current
High School Diploma -
POTSIN T.I AHMADIYYA