Prince Essiam

Receiving of cash- customer deposit

Receiving of cheques- Ecobank and other bank cheques

Payment of cash cheques to customers

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Maintained accurate records of customer transactions in line with bank procedures.
• Strengthened communication skills through regular interactions with others.

• Managed workload effectively under tight deadlines, ensuring all tasks were completed accurately and on time.
• Reduced error rates in remittance transactions through meticulous data entry and attention to detail.
• Assisted in training new employees, sharing valuable knowledge and best practices for efficient remittance processing.
• Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
• Remained adaptable and flexible in a fast-paced environment, readily adjusting to changes in processes or customer requirements while maintaining high levels of performance.

Receiving of cash- customer deposit

Receiving of cheques- Ecobank and other bank cheques

Payment of cash cheques to customers

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Maintained accurate records of customer transactions in line with bank procedures.