Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Prince Awuku

Accra

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with ademonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Springboard
Utah
07.2023 - 11.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

American Paint Shop
Kumasi
07.2016 - 01.2019
  • Delivered exceptional customer support through clear communication and active listening, ensuring customer satisfaction
  • Built lasting client relationships, fostering loyalty and trust through consistent follow-ups and personalized service
  • Leveraged customer feedback to improve service delivery and contribute to team performance and company goals
  • Proficient in Google Workspace, Microsoft Suite, and various CRM and ticketing tools, enhancing efficiency in managing customer data and communications

Education

Bachelor of Science - Public Health

Brigham Young University-Idaho
Idaho, U.S.A.
06-2025

Virtual Assistant - Virtual Assistantship

ALX
online
07.2024

Pathway Connect Certificate -

BYU-Pathway Worldwide
Idaho, U.S.A.
09.2022

Google Digital Marketing and E-Commerce -

Google Coursera
Online

Skills

  • Leadership and management
  • Adaptability and resilience
  • Ethical decision-making
  • Time management
  • Teamwork
  • Program Planning and Evaluation
  • Microsoft Office Suite
  • Customer Journey Optimization
  • Promotional campaigns
  • Conflict resolution
  • Customer Relationship Management (CRM)
  • Administrative expertise
  • Decision-making
  • Analytical and critical thinking
  • Recordkeeping
  • Interpersonal communication
  • Verbal communication
  • Good Telephone Etiquette
  • Leadership

Timeline

Customer Service Representative

Springboard
07.2023 - 11.2024

Customer Service Representative

American Paint Shop
07.2016 - 01.2019

Bachelor of Science - Public Health

Brigham Young University-Idaho

Virtual Assistant - Virtual Assistantship

ALX

Pathway Connect Certificate -

BYU-Pathway Worldwide

Google Digital Marketing and E-Commerce -

Google Coursera

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Prince Awuku