Prince Awuah
Kumasi/Abuakwa
Summary
Ambitious technician motivated to add immediate value to IT team. Familiar with helpdesk operations and talented in diverse issue resolution. Dependable technician with strong work ethic and good communication skills. Possesses keen attitude to keep up with latest technological advances in data and telecoms. . Expert CCTV and Computer user. Boosts system performance by thoroughly evaluating and correcting different hardware, network and software issues.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Senior I.T Technician
AAMUSTED University
Kumasi/Tanoso
10.2018 - Current
- Presented cost-effective recommendations to management for improving current computing systems and teleprocessing networks.
- Assessed performance of operating systems, software and hardware and addressed any problems observed.
- Maintained scanners, printers and other computer peripheral equipment.
- Arranged maintenance sessions to discover and mend inefficiencies.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Kept records of fixes and repairs for future reference.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Trained junior technicians in rapid troubleshooting, resulting in reduction in customer downtime.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Performed regular upgrades to keep systems updated and in good working order.
- Monitored and managed repair parts inventory, promptly ordering low-stock items to maintain service efficiencies.
- Assisted employees with general administrative needs relating to passwords, application access and forms and policies.
- Set up and installed new hardware and software systems to customer requirements.
- Created and removed user network accounts following guidelines.
- Performed routine maintenance to prevent system outages and failures.
- Recorded all events, incidents and actions accurately.
- Kept all logs, reports and records up to date and accurate, promptly completing updates.
- Carried out and logged daily equipment checks, reporting all faults and failures as soon as they occur.
- Provided high-quality CCTV evidence of crime and anti-social behaviour.
- Checked equipment regularly and reported equipment failure to Chief Security Officer.
- Performed CCTV installations and maintenance, keeping up with high-volume targets.
- Trained National Service Personnel in installation techniques to support top-notch performance.
- Monitored and tested equipment performance regularly, implementing preventative maintenance for enhanced functionality.
- Installed, tested and optimised computer networks and server systems for improved productivity and user experience.
- Researched network infrastructure requirements and demands to establish system improvements.
Education
Bachelor of Science - Information Technology Education
University of Education, Winneba
Kumasi/Ghana 08.2011 - 07.2015
WASSCE - General Science
Osei Tutu Boys High School
Ghana 09.2004 - 06.2007
Skills
- Health & Safety protocols
- Safe operating procedure (SOP) knowledge
- Spyware removal
- Desktop upgrades
- Motherboard diagnosis
- IS Systems administration
- Network monitoring
- Cabling and wiring
- Technical documentation
- Printer setup
- [Area of Expertise] operating systems
- Hardware inventory management
- Driver configurations
- CCTV camera operations
- Body language knowledge
- CCTV maintenance
- Wireless technology
- Surveillance
- Network installation
- Mobile device management
- Software deployment
Languages
English
Fluent
Timeline
Senior I.T Technician
AAMUSTED University
10.2018 - Current
Bachelor of Science - Information Technology Education
University of Education, Winneba
08.2011 - 07.2015
WASSCE - General Science
Osei Tutu Boys High School
09.2004 - 06.2007
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