Summary
Overview
Work History
Education
Skills
Personal Qualities
Achievements Training
Conferences Workshops
Brief Profile
Telephone Lines
Personal Information
References
Hobbies and Interests
Certification
Timeline
Generic

Prince Appiah Koomson

Accra

Summary

Hardworking Senior Officer practiced at planning, conducting and reviewing work. Veteran skilled in maintaining facilities, overseeing supplies and training employees. Forward-thinking Senior Officer adept at managing teams of 5 employees with 3 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Versatile Senior Manager specializing in skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Officer Reconciliation, Automation and Analytics

E-process (ECOBANK)
12.2023 - Current
  • Developing Reconciliation Processes: Implement and maintain reconciliation processes to ensure accuracy and consistency in financial data across various systems and platforms
  • Analyzing Data Discrepancies: Investigate and resolve discrepancies identified during the reconciliation process by analyzing transactional data and collaborating with relevant teams
  • Identifying Automation Opportunities: Identify opportunities to automate manual reconciliation tasks using advanced software tools and programming languages such as Python, SQL, or R
  • Implementing Automation Solutions: Design, develop, and implement automation solutions to streamline reconciliation processes, reduce manual errors, and increase efficiency
  • Monitoring Automation Performance: Monitor the performance of automated reconciliation processes, identify areas for improvement, and make necessary adjustments to optimize efficiency and accuracy
  • Providing Analytics Insights: Utilize data analytics techniques to extract actionable insights from reconciliation data, identify trends, patterns, and anomalies, and provide recommendations for process improvements
  • Collaborating with Stakeholders: Collaborate with internal stakeholders such as finance, operations, and IT teams to understand business requirements, gather feedback, and ensure alignment of reconciliation processes with organizational goals
  • Training and Mentoring: Provide training and support to junior staff members on reconciliation best practices, automation tools, and data analytics techniques to enhance team capabilities and expertise
  • Continuous Improvement Initiatives: Participate in continuous improvement initiatives to enhance reconciliation, automation, and analytics capabilities, stay updated on industry trends and best practices, and drive innovation within the organization
  • Documentation and Reporting: Maintain documentation of reconciliation processes, automation workflows, and analytics insights, and prepare regular reports and presentations to communicate findings and recommendations to management.

Flexcube Technical and interfaces Support; Reconciliation Systems Support

E-process (ECOBANK)
11.2021 - 01.2023
  • Work closely with cross-functional teams to ensure the availability and functionality of automated systems required for generating monthly Proof & Reconciliation reports
  • Additionally, handle system upgrades, maintenance, and troubleshooting to ensure smooth operations
  • Design and implement integrations between Reconciliation & Proofing Systems and BSS&A systems
  • These integrations facilitate seamless data transfer and reporting, ensuring the timely execution of BSS&A Reporting
  • Facilitate the onboarding process for newly identified Internal Accounts, ensuring their seamless integration into the reconciliation and proofing workflows
  • Provide necessary training and support to the assigned personnel for efficient execution of their duties
  • Assist in the standardization of transaction narration processing: Develop and implement processes that standardize the way transaction narrations are processed for both system-generated and manually posted transactions
  • This promotes independent proofing, reconciliation, and verification of transactions on various accounts
  • Promote independent proofing, reconciliation, and verification: Implement controls and workflows that encourage independent verification of transactions on various accounts
  • This ensures the accuracy and reliability of financial data, minimizing errors and discrepancies
  • Actively engage with teams across various departments to gather necessary information for post-incident reviews
  • This includes collaborating with operational teams, IT teams, and other stakeholders to ensure a comprehensive understanding of incidents and their impact
  • Collaborate with various technology teams to automate processes related to proofing and reconciliation
  • Identify opportunities to reduce manual intervention, enhance system capabilities, and improve overall efficiency and accuracy in these areas
  • Continuously monitor the performance and functionality of automated systems used for proofing and reconciliation
  • Proactively identify and address any issues that may affect the availability or accuracy of these systems to ensure uninterrupted operations.

Flexcube Technical and interfaces Support, Batch Processing Unit

E-process (ECOBANK)
01.2017 - 01.2020
  • Using approved management methodology, manage and monitor the capabilities of core systems to the standard of Business as Usual (BAU) – includes banking system, and all business critical applications such as SWIFT, EMS,ATM & POS etc
  • Follow approved escalation procedure and ensure approved change management processes are followed with efficient participation in the final approval of the go live functionality of any new module
  • Own all Pre and post batch processing aspects of production management for the following applications: Flexcube Corporate (FCC), Flexcube Retail (Flexbranch), SWIFT, RTGS, OMNI
  • End to End Handing of Flexcube EOD(POST EOD) application production issues from ticket assignment including Issues analysis, Code fix, SIT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production
  • AML Support during End-of-Day (EOD) and Beginning-of-day (BOD) batch operations including AML file generation and files delivery etc
  • Business Object Support during End-of-Day (EOD) and Beginning-of-day (BOD) batch operations including generating of Affiliate BO reports, troubleshooting issues relating to BO report generation, working end to end with affiliate Fincon to ensure all reports are accurate for each day, work closely with BO owners to correct issue of wrong reports etc
  • SWIFT Support during End-of-Day (EOD) and Beginning-of-day (BOD) batch operations including generating of all Affiliate MTXXX messages, troubleshooting issues relating to swift message generation, work closely with SWIFT owners in enhancement and corrections etc
  • Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance and production backups secured during Batch processing
  • Ensure prompt system take over from affiliate IT and Operations Team through appropriate and approved procedures to prepare systems adequately for Batch processing activities
  • EOD, EOM, EOY Support Analyst, ensure all batches pertaining to FLEXCUBE and OMNI EODs are processed effectively with the appropriate techniques, also ensure the full use of CONTROL M in delivering targets, Troubleshoot and resolve effectively exceptions that come up during End of Cycle execution
  • Providing 24 x 7 production support coverage on a rotating basis with primary hours being Mon–Fri 5:30 AM -10:00 PM GMT (Weekends required on a rotational basis)
  • Coordinate with global support team for any issues that may require escalation to Flexcube Global Support (OFSS)
  • Testing and deployment of the software fixes and minor/major releases received from Oracle Support team within given authority in the aim of improving system to make batch processing seamless
  • Participate in the business analysis team/s during requirements analysis and GAP study for implementation of ORACLE FLEXCUBE upgrade for the Group
  • Prepare Documentation related to the Batch processing both operational and technical; prepare known error database and functional specifications
  • Provide assistance to the team onsite/offshore technical consultants to understand the business needs of the bank and convert them into solutions
  • Document, track, and support compliance with Service Level Agreements
  • Help our customers to understand FLEXCUBE solutions and features and translate them into workable solutions for the customer’s business needs
  • Provide assistance to the resolution of Balance mismatches and GL differences
  • Ensure Remedy Ticket is accurate and regularly updated (statuses, owners, root cause, resolution details and other relevant information)
  • Document controls and develop procedural and training materials and workflows for all Support activities
  • Develop proactive reporting designed to alert/eliminate issues before they escalate in priority or business impact
  • Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics (i.e
  • Proactively identify opportunities to increase team efficiency such as reducing manual effort or decreasing the number of events)
  • Produce a monthly report for the Team Leader on the operational activities that the Group batch processing Support teams have conducted during the month
  • This report is due on the first day of the new month
  • Execute Scheduled Tasks and Intra Day Application Health checks.

Information Technology, Information System, Networking and Hardware Lecturer

Uniworld College
01.2016 - 01.2017
  • To teach all levels in areas allocated by the Head of Department and reviewed from time to time by the Head of Department
  • To supervise or assist with supervision of students
  • To contribute to the development, planning and implementation of a high-quality curriculum
  • To assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance
  • To participate in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department
  • To participate in the development, administration and marking of exams and other assessments
  • To provide pastoral care and support to students
  • To participate in the administration of the department’s programmes of study and other activities as requested
  • To contribute to departmental, faculty, wide working groups or committees as requested
  • To maintain own continuing professional development
  • To actively follow and promote policies.

ICT Teacher

Aggrey Road JHS No. 1
01.2015 - 01.2016
  • Be committed to the teaching of ICT in a professional, dynamic and empathetic manner and be actively involved in initiatives that support the Mathematics and Computing Specialism including promoting the use of cross-curricular ICT and Primary School collaboration
  • Utilize innovative technologies to enhance learning and teaching
  • Be actively involved in curriculum review and development to undertake the role of a school Mentor to support, motivate and inspire students
  • To regularly monitor, assess and evaluate student progress within own teaching groups in a structured systematic way and keep appropriate records
  • To develop strategies for the use of learning and teaching methods to work with the Leader of ICT, Innovation and development in developing areas for improvement linked to the school’s improvement plan, Mathematics and Computing Specialism and national initiatives
  • To implement policies and practices for the subject that reflect whole school aims and objectives to maintain a climate which enables other staff to develop and maintain positive attitudes towards the subject and use the subject taught to prepare students for the opportunities, responsibilities and experiences of adult lives
  • To attend calendarized Curriculum Area and other meetings relevant to the post to prepare Records of Achievement and Experience for students
  • To attend in-service training.

Head Master, ICT Teacher

God’s Grace Preparatory/JHS
01.2012 - 01.2015
  • I remain so much absorbed in other duties but I take at least two periods a day on specialized subjects
  • I also deliver and guide demonstrational classes
  • I make proper planning to help pupils, teachers, and parents as a whole
  • Most of the planning are realised in course of discussions of school problems in the staff meetings and student’s councils
  • I look to the instructional work of the school including construction of curriculum, preparation and distribution of syllabi, work distribution among the staff, allotment of co-curricular duties, construction of the time schedule and the school calendar
  • Supervision and administration are the two combined functions which are mostly blended in one
  • Administration means performance of certain routine duties in connection with finance, discipline, correspondence etc
  • By supervision it is means overseeing the work done by the teaching staff
  • Supervision is improving the total teaching learning situation
  • This situation is no more 'detection or fault finding' and that has been my guide.

Software Engineer

Big Head Technologies (formerly Logic Hour Company Ltd, Tabora No. 2)
01.2010 - 01.2012
  • I was responsible for system designing, code review and test review
  • I managed production support issues and assigned to developers and monitored that they are resolved efficiently and closed on time
  • Apart from this, I also took the task of writing complex programs or modules
  • In this context, I have written many utility programs
  • I also took the responsibility of imparting training to new team members as assigned by the project manager of my project
  • I involved in all levels of testing from unit level of testing to integration testing and took care that the final product is delivered with good quality and efficiency to the project manager and thereby to customers.

Manager of ICT Department

Akrokerri Community Library/Computer Centre
01.2007 - 01.2010
  • Management of ICT Department, including managing Department staff, organization, job design and work procedures
  • Support business needs as per the ICT Department’s mission and tasks
  • Implementation and maintenance of ICT security standards, policies and procedures adequate to protect the information against the threats and risks identified internally, including by the operational departments
  • Acting in the role of system owner for ICT systems processing unclassified and classified information
  • Effective use of budget for data processing and telecommunication costs
  • Coordination and implementation of the business continuity planning in the ICT area
  • Contribution to the general tasks of HiPC initiative, such as planning, reporting, financial management, risk management, and communication
  • Contribution to the selection of service providers for ICT and enforcement of the proper execution of the respective contracts
  • Contribution to the effective and efficient implementation of Computer Library’s quality and internal control framework
  • Maintaining and further developing a culture of customer service
  • Liaising with Computer Library’s members and stakeholders (including relevant Institutions and partners and other agencies) in the ICT area
  • I was teaching all the community schools of the use of ICT in their daily lives
  • There were about twenty schools who enrolled in this program
  • Exercises were given and marked with corrections made
  • I also took part in extracurricular activities.

Head of Mathematics Department and a Sports Master

Adomanu Junior Secondary School
01.2005 - 01.2007
  • I worked as the head of the mathematics department
  • I tutored students with methodologies that are activity-based leading students to understand the concepts
  • I marked exercises and assignments given to students
  • I was a JICA tutor that used concrete materials to expose students to concepts before the abstract
  • I also trained students physically to be fit (P
  • E) for life apart from their mindset training.

Education

Bachelor of Science - Computer Science

Garden City University College
Kumasi, Ghana
06.2015

Three (3) Year Post Secondary Certificate “A” - Education

Akrokerri Teacher Training College
Akrokerri, Ghana
10.2005

Senior Secondary Education Certificate - Science

Accra Academy
Accra, Ghana
12.2000

Certificate in Intro. MS DOS, Typing, Word Perfect - Intro, To MS DOS, Windows, Typing, Word Perfect

Mintah Data Systems
Accra, Ghana
02.1998

Skills

  • C, Java, VBNET, PHP, HTML, (JavaScript, CSS)
  • Windows, Linux, DOS
  • MySQL, PL/SQL, MSSQL, Access
  • UML, Use Case, DFD
  • Fair knowledge in networking protocols
  • Team Bonding
  • Strategic Planning
  • Report Writing
  • Data-driven decision-making
  • Operations Management
  • Data Analytics
  • Troubleshooting and problem resolution
  • Cross-Functional Communication
  • Database Development
  • Analytical Thinking

Personal Qualities

  • God fearing
  • Resourceful, versatile and an excellent team player
  • Flexible, resilient, well organized and self-motivated with high organizational and coordinating skills, detailed and result
  • Good communication and leadership skills
  • Fast learner and extremely adaptive to new environment
  • Ability to manage time and people
  • Logic and problem solving skills
  • Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
  • Strong analytical skills
  • Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously

Achievements Training

  • October 2009: Workshop for schools on the need for Information Communication Technology: - Facilitator
  • May 2008: Workshop for Obuasi SHS schools in European Network of Innovative Schools. - Resource Person
  • January 2007:
  • Workshop for Effective Teaching at Akrokerri Teacher Training, organized by Akrokerri Community Library. - PowerPoint Presenter
  • Tutoring on training courses for service and newly qualified teachers, BECE students etc. – Facilitator
  • Coordinator of development groups for teachers and ICT to support staff at God’s Grace, Akrokerri R/C Primary School etc – Facilitator

Conferences Workshops

  • October, 2014, KNUST-TELESA, CSS, ELEESA, ACES GCUC-FAS, Certificate of participation
  • February, 2015, Bridge of Hope Limited, Certificate for participating in entrepreneurship seminar
  • November, 2014, GIM-School and Educational Consultancy, Certificate of participation and performance

Brief Profile

Prince Appiah Koomson has excellent technical skills, communication skill and is a goal-focused professional with 10 years of experiences in the computing and education industry. I am self-motivated and enthusiastic about new challenges and tasks. I take pride in being excellent and attaining success in all projects. I am customer satisfaction driven and always look for opportunities to add value to my work to the betterment of the organization. I am very poised to learn new things and able to adapt to new environments with ease.

Telephone Lines

+233 - 0244466812

Personal Information

  • Gender: Male
  • Nationality: Ghanaian

References

  • Dr. Joseph Blay Armah, Head Pastor, Christ Preachers Church International, P. O. Box NT 359, Accra New Town, 0244256790
  • Segun Isijola, Former Head, Operation, Control and Fraud, Ecobank – eProcess Ghana, sisijola@ecobank.com, 0540835689
  • Kenneth Igiri, Former Enterprise Data Architect – Tech Infrastructure, Ecobank – eProcess Ghana, kigiri@ecobank.com, 0200429430

Hobbies and Interests

  • Football
  • Surfing the net
  • Programming (coding)
  • Listening to music
  • Watching Human Computer Interactive movies

Certification

Certified ITIL

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Senior Officer Reconciliation, Automation and Analytics

E-process (ECOBANK)
12.2023 - Current

Flexcube Technical and interfaces Support; Reconciliation Systems Support

E-process (ECOBANK)
11.2021 - 01.2023

Flexcube Technical and interfaces Support, Batch Processing Unit

E-process (ECOBANK)
01.2017 - 01.2020

Information Technology, Information System, Networking and Hardware Lecturer

Uniworld College
01.2016 - 01.2017

ICT Teacher

Aggrey Road JHS No. 1
01.2015 - 01.2016

Head Master, ICT Teacher

God’s Grace Preparatory/JHS
01.2012 - 01.2015

Software Engineer

Big Head Technologies (formerly Logic Hour Company Ltd, Tabora No. 2)
01.2010 - 01.2012

Manager of ICT Department

Akrokerri Community Library/Computer Centre
01.2007 - 01.2010

Head of Mathematics Department and a Sports Master

Adomanu Junior Secondary School
01.2005 - 01.2007

Bachelor of Science - Computer Science

Garden City University College

Three (3) Year Post Secondary Certificate “A” - Education

Akrokerri Teacher Training College

Senior Secondary Education Certificate - Science

Accra Academy

Certificate in Intro. MS DOS, Typing, Word Perfect - Intro, To MS DOS, Windows, Typing, Word Perfect

Mintah Data Systems

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