Malinda Hinrichs Anning
Koforidua, Eastern Region,
Summary
Resourceful and versatile Branch Operations Officer with hands-on experience in administrative support, customer service, payment recovery, and field operations. Proven ability to manage branch activities independently, assist applicants efficiently, recover payments effectively, and conduct accurate field inspections. Recognised for strong interpersonal skills, adaptability, and the capacity to train and mentor new colleagues to ensure operational excellence. I am seeking to apply these diverse skills in a dynamic organisation where I can contribute to efficient branch management, deliver exceptional client services, and grow into future leadership roles.
Overview
4
4
years of professional experience
Work History
Branch Operations Officer
National Rental Assistance Scheme
Koforidua
01.2023 - Current
- Managed incoming calls, delivering timely assistance to clients and applicants.
- Guided applicants in completing applications by uploading, editing, and validating documents.
- Conducted follow-up calls as Recovery Officer to ensure timely payment compliance.
- Performed apartment inspections as Field Officer, preparing essential documentation for operations.
- Trained and onboarded new colleague, providing comprehensive guidance on branch operations.
- Maintained organized records of applications, payments, and inspections to ensure data accuracy.
- Enhanced operational efficiency by ensuring consistency in record-keeping practices.
Administrative Assistant (Nat. Service Personnel)
Cocoa Research Institute of Ghana
Koforidua
01.2023 - 01.2024
- Tracked and received incoming documents to maintain organised records.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed email correspondence, ensuring timely responses and information flow.
- Organised files and documents for easy access and retrieval.
- Attended to internal and external visitors, providing assistance as needed.
Student Teacher (Intern)
Benkum Senior High School
Akuapem-Larteh
01.2022 - 01.2023
- Developed comprehensive lesson plans and curriculum for Akuapem Twi language instruction.
- Conducted assessments to evaluate student performance.
- Participated in professional development workshops to stay current on best practices in education.
- Encouraged student engagement through creative learning activities.
- Assisted in developing strategies for addressing behavior issues.
- Adhered to school policies regarding safety regulations and procedures.
- Facilitated activities that promoted critical thinking skills among students.
- Delivered engaging lessons in Ghanaian language to enhance student learning experience.
Education
Bachelor of Arts - Linguistics and Twi Education
University For Education
Winneba, Ghana01.2023
West African Senior School Certificate Examination - General Arts
Benkum Senior High School
Larteh, Ghana01.2018
Skills
- Microsoft Office Suite
- Document management and organization
- Curriculum and lesson planning
- Performance evaluation
- Information processing
- Team collaboration
- Communication strategy
- Record confidentiality
- Office administration
- Document management
- Payment compliance
- Client assistance
- Application processing
- Record accuracy
- Customer relationship management
- Office operations
- Staff training and development
Volunteer Experience
Centre for New Life International Ministries
Administrative department
Responsibilities
Taking records of tithe-paying and offertory
Accomplishments
- Executive Secretary
Abuakwa North National Service Personnel Association | Akim-Kukurantumi, Ghana | 2023-2024
- Class Secretary
Benkum Senior High School | Akuapem-Larteh, Ghana | 2016 – 2018
- Protocol Prefect
Solomon School | Koforidua, Ghana | 2014 - 2015
References
- Lemuel, Ollennu.
Human Resource Manager, Cocoa Research Institute of Ghana, Akim-Tafo, Ghana.
(+233) 50 474 4177.
- Theophilus, Amponsah.
Department Head (Languages), Benkum Senior High School, Akuapem-Larteh, Ghana.
(+233) 24 413 2934.
Timeline
Administrative Assistant (Nat. Service Personnel)
Cocoa Research Institute of Ghana
01.2023 - 01.2024
Branch Operations Officer
National Rental Assistance Scheme
01.2023 - Current
Student Teacher (Intern)
Benkum Senior High School
01.2022 - 01.2023
Bachelor of Arts - Linguistics and Twi Education
University For Education
West African Senior School Certificate Examination - General Arts
Benkum Senior High School
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