PRINCE AMUZU

• Educated customers on products and services offered by the company.
• Identified potential opportunities to upsell products or services to customers.
• Developed strategies to improve customer service processes and procedures.
• Provided customer service in a courteous and professional manner.
• Served as a Reporting Analyst;

i) Making and sharing of Agent Performance Report on a daily basis.

ii) Making and sharing reports on Repeat and Short calls on a daily basis.

iii) Informing the department manager on trends and insights regarding individual agents' performances.

IV) Giving feedback to agents on their performances and assisting with insights on how to deal with challenges.

• Served as a customer service agent; Made inbound and outbound calls with customers and also assisted social media team on days of congestion on social media channels
• Served as a reporting analyst; i) Making and sharing of Agent Performance Report on daily basis ii) Making and sharing reports on Repeat and Short calls on daily basis
• Provided support to customers with inquiries and complaints regarding products or services.
• Developed training materials for customer service representatives.

• Supervised seven (7) YEA workers under the Youth in Agroforestry Module on their respective fields
• Checked and recorded the attendance of the YEA workers, planned and scheduled their on-field daily activities
• Supported various program activities, assisting with various administrative tasks