Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Affiliations
Generic
Open To Work

Prince Ahatefu

Accra

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeData Entry ClerkCustomer Care RepresentativeCustomer Service ManagerEngagement moderation

Work Type

Part TimeGig WorkContract Work

Location Preference

Remote

Important To Me

Flexible work hoursPersonal development programsWork from home option4-day work week

Summary

Motivated and reliable professional with experience in customer service and education. Skilled in communicating clearly, handling customer inquiries through email, phone, and messaging platforms, and resolving issues with patience and professionalism. Able to manage multiple tasks effectively and maintain a positive customer experience. Currently developing knowledge of customer support tools and remote work environments.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Teacher/Customer-Facing Role

Ghana Education Service
Accra
03.2022 - Current
  • Communicate information clearly and effectively to students and parents
  • Respond to questions and provide support in a calm and professional manner
  • Demonstrate patience, empathy, and strong interpersonal skills
  • Handle concerns and provide solutions to ensure understanding and satisfaction

Customer Service Representative

West Home Restaurant & Hotel
Accra
01.2021 - 12.2022

•Handled customer inquiries through WhatsApp, email, and phone calls

• Responded to customer questions in a polite and professional manner

•Assisted customers with bookings, orders, and general information

•Resolved customer complaints and ensured customer satisfaction

• Maintained clear and timely communication with customers

Education

Mathematics Education

UNIVERSITY OF CAPE COAST
Cape Coast, Ghana
09.2017 - 04.2021

Skills

  • Customer Service
  • Communication Skills
  • Problem Solving
  • Basic Computer Skills
  • Email Handling
  • Live Chat Support
  • Customer Relationship Management
  • Complaint Resolution
  • Active Listening
  • Time Management
  • Attention to Detail

Languages

Ewe
First Language
English
Advanced (C1)
C1

Timeline

Teacher/Customer-Facing Role

Ghana Education Service
03.2022 - Current

Customer Service Representative

West Home Restaurant & Hotel
01.2021 - 12.2022

Mathematics Education

UNIVERSITY OF CAPE COAST
09.2017 - 04.2021

Affiliations

Ghana Education Service

Ghana National Association of Teachers

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Prince Ahatefu